Job Description

Job Summary

As a Customer Care Executive , you will be the first point of contact for our clients, addressing their queries, concerns, and providing support related to our real estate services. You will play a crucial role in maintaining strong customer relationships, resolving issues promptly, and enhancing the overall client experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions, feedback, and transactions in our CRM system.
• Follow up with clients to ensure their issues are resolved and they are satisfied with our services.
• Collaborate with internal teams (sales, marketing, operations) to resolve customer issues and improve service quality.
• Provide detailed information about our real estate projects, services, and policies.
• Assist in scheduling property visits and coordinating with clients for site tours.
• Gather and analyze customer feedback to suggest improvements in our services.
• Stay updated with our latest property listings, promotions, and real estate market trends.

Qualifications & Skills

• Bachelor's degree in any field (preferred but not mandatory).
• 1+ years of experience in customer service, client relations, or a similar role.
• Strong communication skills (both verbal and written).
• Proficiency in MS Office Suite and experience with CRM software .
• Excellent problem-solving skills with a customer-centric attitude.
• Ability to work under pressure and handle multiple tasks efficiently.
• Strong listening skills and empathy to understand customer needs.
• Fluency in [specific languages] is a plus.

Key Competencies

• Patience and Resilience : Ability to handle challenging situations and resolve conflicts.
• Attention to Detail : Ensuring accuracy in all customer interactions and documentation.
• Time Management : Prioritizing tasks effectively to meet deadlines.
• Team Player : Collaborative attitude to work effectively with other departments.

Job Types: Full-time, Permanent

Pay: ?11,841.53 - ?30,218.95 per month

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)
• International Process: 1 year (Preferred)

Work Location: In person