Job Description

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Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.



Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.



If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.


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Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products.



The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role.



Key Responsibilities:


VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability.

System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms.

Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues.

Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications.

Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment.

Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes.

Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience.

Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements.

Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues.

Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications.




Qualifications:


Experience: At least 4 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems.

Technical Skills:


o Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol).



o Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio.



o Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS.



o Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation.



o Experience with SQL and NoSQL databases for managing voice data.



o Understanding of WebRTC and web-based communication protocols is a plus.


Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly.

Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders.

Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions.

Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications.


Preferred Qualifications:


Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines.

Exposure to BroadSoft or BroadWorks platforms.

Familiarity with SIP trunks, media gateways, and IVR systems.

Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency).


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