Job Description

Position:- Backend Staff for Automation Services

• About the Role
• We are looking for a detail-oriented and efficient Backend Staff member to support our automation

services. This role is integral to managing backend operations, ensuring seamless system

integration, maintaining accurate data, and driving continuous process improvements for our

automation projects.

• ---
• Key Responsibilities
• 1. Data Management:
• - Maintain and update databases for client and project information.
• - Ensure data accuracy and consistency across all platforms.
• 2. System Integration:
• - Collaborate with the technical team to implement and manage third-party CRM tools and

automation systems.

• - Monitor and resolve integration issues promptly.
• 3. Process Optimization:
• - Identify workflow bottlenecks and suggest automation solutions.
• - Create and document standard operating procedures (SOPs) for automated tasks.
• 4. Lead and Task Management:
• - Assist in capturing, managing, and following up on leads.
• - Support team and task allocation processes using automation tools.
• 5. Catalog and Content Management:
• - Update and maintain product/service catalogs for clients.
• - Assist in automating content updates across various platforms.
• 6. Customer Support:
• - Provide backend support for client queries related to automation tools.
• - Ensure timely and effective resolution of client issues.
• 7. Reporting and Analytics:
• - Generate regular reports on system performance and project progress.
• - Provide insights and recommendations for process improvements.
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• Required Skills and Qualifications
• 1. Educational Background:
• - Bachelor's degree in IT, Computer Science, Business Administration, or related fields.
• 2. Technical Skills:
• o - Familiarity with CRM tools (e.g., Zoho, Salesforce).
• o - Proficiency in MS Excel, Google Sheets, and data analysis.
• o - Basic understanding of APIs and system integrations.
• o 3. Soft Skills:
• o - Strong organizational and multitasking abilities.
• o - Excellent communication and problem-solving skills.
• o - Attention to detail and a proactive mindset.
• o 4. Experience:
• o - 1-3 years of experience in backend operations or automation-related roles (preferred).
• o ---
• o Why Join Us?
• o - Opportunity to work in a dynamic and growing field of business automation.
• o - Collaborate with a team of industry experts and innovative thinkers.
• o - Competitive salary and career growth opportunities.

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Benefits:

• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have knowledge of MsExcel & Google Sheets?
• Do you have experienced in any CRM tools?
• How much comfortable are you in English ?
• How soon you can join?

Experience:

• total work: 1 year (Required)

Work Location: In person