Job Description

Job Title : E-commerce ManagerLocation : Okhla, GurgaonCompany : Backbenchers IndiaAbout Us :Backbenchers India is an exciting new marketplace focused on bringing together the best of Indian direct-to-consumer (D2C) brands. We aim to be the ultimate destination for shoppers seeking unique, high-quality products from across India's flourishing D2C space.Role Overview :We are seeking an experienced and results-driven E-commerce Manager to lead the marketplace's operations, with a focus on driving sales revenue and managing end-to-end operations, including team leadership. You will be responsible for overseeing the platform's daily functions, implementing strategies to increase revenue, managing a cross-functional team, and ensuring smooth operations from customer acquisition to order fulfillment.Key Responsibilities :Sales & Revenue Growth :- Develop and execute strategies to drive online sales and increase overall marketplace revenue.- Manage pricing strategies, product promotions, and marketing campaigns to maximize sales.- Track sales performance, customer acquisition costs (CAC), and return on investment (ROI) to improve profitability.End-to-End Operations Management :- Oversee all aspects of marketplace operations, including product listings, inventory management, order fulfillment, and logistics.- Ensure timely and accurate order processing, shipping, and delivery in collaboration with logistics partners.- Identify and implement process improvements to streamline operations and enhance customer satisfaction.Team Leadership & Management :- Lead and manage a cross-functional team including customer service, marketing, and operations specialists.- Set clear performance targets for the team and ensure these are met through effective supervision and support.- Foster a collaborative, high-performance culture focused on delivering results and maintaining operational excellence.Vendor Relations & Onboarding :- Manage relationships with D2C brands and ensure their smooth onboarding onto the platform.- Collaborate with vendors on product visibility, pricing, and promotions to increase their sales on the marketplace.- Coordinate promotional campaigns and product launches with vendors to boost overall platform performance.Customer Experience :- Work closely with customer service to resolve issues, ensure high levels of customer satisfaction, and improve the overall shopping experience.- Monitor and improve user experience (UX) on the website, ensuring ease of use and mobile optimization.Data Analysis & Reporting :- Regularly analyze sales data, traffic trends, and customer behavior to identify opportunities for growth and improvement.- Prepare and present performance reports, including key revenue metrics, to senior management with actionable insights for further growth.Qualifications :- Bachelor's degree in Business, Marketing, E-commerce, or a related field (MBA preferred).- 3-5+ years of proven experience managing e-commerce platforms or online marketplaces, with a focus on sales and operations.- Strong understanding of e-commerce sales strategies, digital marketing, and revenue growth.- Excellent leadership skills with experience managing and motivating cross-functional teams.- Familiarity with e-commerce tools and platforms such as Shopify, Magento, WooCommerce, etc.- Strong analytical and data-driven decision-making skills.- Excellent communication skills, both written and verbal.- Passion for the D2C space and a strong understanding of the Indian consumer market.What We Offer :- Competitive salary and performance-based bonuses.- The opportunity to lead and shape a fast-growing e-commerce platform.- A dynamic, entrepreneurial work culture with room for growth. (ref:updazz.com)

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