Job Description

Administrative Tasks Documentation: Maintaining and organizing records, such as guest details, financial transactions, and employee information. Communication: Handling correspondence, including emails, phone calls, and internal memos. Scheduling: Managing schedules for staff, meetings, and events. Accounting and Finance Bookkeeping: Recording financial transactions, maintaining ledgers, and preparing financial statements. Billing and Invoicing: Generating invoices for services provided and processing guest payments. Budgeting: Assisting in budget preparation and monitoring expenditures against the budget. Human Resources Recruitment: Assisting in the hiring process, including posting job advertisements, screening resumes, and scheduling interviews. Payroll: Managing payroll, including processing salaries, bonuses, and deductions. Training: Coordinating staff training sessions and maintaining training records. Inventory Management Supplies: Ordering and maintaining inventory of office supplies, housekeeping items, and other necessary materials. Stock Control: Monitoring stock levels and ensuring timely replenishment to avoid shortages. IT and Data Management System Maintenance: Ensuring that hotel management software and other IT systems are functioning correctly. Data Security: Implementing measures to protect sensitive data and maintaining backup systems. Troubleshooting: Addressing technical issues that arise with office equipment and software. Operations Support Coordination: Liaising with different departments (housekeeping, maintenance, kitchen) to ensure seamless operations. Reporting: Generating reports on occupancy rates, guest feedback, and operational efficiency. Compliance: Ensuring compliance with health and safety regulations and other legal requirements. Guest Relations Special Requests: Managing special requests from guests, such as room upgrades, special amenities, or personalized services. Feedback Management: Collecting and addressing guest feedback to improve service quality. Loyalty Programs: Administering loyalty programs and ensuring guests are informed about benefits and rewards. Marketing and Sales Support Promotions: Assisting in the creation and implementation of marketing campaigns and promotions. Sales Reports: Preparing sales reports and analyzing trends to support the sales team. Event Coordination: Helping plan and coordinate events, such as conferences, weddings, and other functions hosted at the hotel.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 7 years (Preferred)
• Back office: 7 years (Preferred)

Language:

• English (Preferred)

Work Location: In person