Job Description

Key Responsibilities:

Order Processing: Handle the end-to-end order processing, including order entry, verification, and tracking to ensure timely and accurate delivery of jewellery products to customers.

Customer Inquiries: Respond promptly and professionally to customer inquiries, product queries, and order status updates, providing excellent customer service at all times.

Sales Coordination: Collaborate with the sales team to coordinate and support sales activities, including scheduling appointments, arranging product demonstrations, and preparing sales materials.

CRM Management: Utilize the CRM system to maintain customer records, update relevant information, and track interactions to enhance the sales team's effectiveness.

Sales Reporting: Generate regular sales reports, sales performance analysis, and sales forecast summaries to assist the sales team in making data-driven decisions.

Sales Documentation: Prepare and maintain necessary sales documentation, such as quotations, contracts, and sales agreements, adhering to company policies and procedures.

Cross-Functional Collaboration: Collaborate with marketing, product development, and customer service teams to ensure streamlined communication and support overall business objectives.

Sales Support Tools: Stay updated on the company's product offerings, pricing, and promotions to effectively support the sales team and provide accurate information to customers.

Requirements:

Previous experience of 3-5 years in sales support, customer service, or related roles.

Strong organizational skills and attention to detail to manage multiple tasks and maintain accurate sales records.

Excellent communication and interpersonal skills to interact with customers and internal teams professionally.

Excellent Proficiency in using MS Excel.

Ability to work independently and collaboratively within a team-oriented environment.

Customer-focused mindset with a commitment to delivering exceptional service.

Problem-solving skills to handle customer issues and sales-related challenges effectively.

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person