Job Description

Job Overview:
We are seeking a dedicated and detail-oriented Back Office Executive to join our digital marketing agency. The ideal candidate will be responsible for supporting client coordination, managing after-sales service, and assisting the front office with various administrative tasks. This role is critical in ensuring smooth communication between clients and the agency's internal teams, enhancing overall client satisfaction.

Key Responsibilities:

• Client Coordination: Act as a point of contact for clients, managing communication via email, phone, and other digital channels. Assist in scheduling meetings, follow-ups, and sharing project updates.
• After Sales Service: Handle after-sales queries, feedback, and support requests to ensure client satisfaction and resolve any issues in a timely manner.
• Documentation & Reporting: Maintain accurate records of client interactions, sales, and service activities. Prepare regular reports to update internal teams on client feedback and requirements.
• Support Marketing Teams: Coordinate with marketing teams to ensure smooth execution of digital campaigns, ad placements, and other marketing activities.
• Data Management: Maintain databases of clients, track project progress, and organize files for easy access and retrieval.
• Problem Solving: Address any client issues or challenges, escalating to the appropriate teams when necessary, and ensuring quick resolution.

Qualifications:

• MBA or MCA
• Strong organizational skills with the ability to manage multiple tasks and projects.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM software.
• Ability to work independently and in a team-oriented environment.

What We Offer:

• Competitive salary package
• Professional growth and learning opportunities
• Dynamic and supportive work environment

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Master's (Preferred)

Experience:

• total work: 1 year (Preferred)

Location:

• Rajkot, Rajkot, Gujarat (Preferred)

Work Location: In person

Expected Start Date: 05/11/2024