Back Office Executive (female)
Job Description
We are looking for a dynamic fresher candidate for the position of Back Office to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
Roles & Responsibilities:
• Communicating with customers and analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.
Skills Required:
• Bachelor's degree in related field.
• Excellent customer service skills.
• Strong conflict resolution skills.
• Ability to remain calm and professional in stressful situations.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
• Provident Fund
Shift:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Required)
Location:
• Indore, Madhya Pradesh (Required)
Work Location: In person
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Job Detail
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Job IdJD3380235
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear