Back Office Associate
Year Nanpura, Surat, Gujarat, India
Job Description
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About Us: Hashtag Infosystem Is an \xe2\x80\x9cInformation Technology Services\xe2\x80\x9d & \xe2\x80\x9cOutsourcing\xe2\x80\x9d Based Company with Wide Experience & Technical Expertise in India. Location: Surat, Gujarat Experience: Fresher Can Apply Qualification: Min Bachelor\xe2\x80\x99s degree Timing:
- 11:30 AM to 9:30 PM (Day)
- 9:30 PM to 7:30 AM (Night)
- 9:30 AM to 7:30 PM (Day)
- 9:30 PM to 9:30 AM (Night)
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.
- Fluent English Speaking is Mandatory.
- Good Communication Skills.
- High-level written and verbal communication skills.
- Develop and maintain customer service standards, policies, and procedures.
- To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review.
- Working response through phone-calls or e-mails.
- To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed.
- Maintain / Update Weekly report.
- Collaborate with key persons to ensure clarity of the specifications.
- Leave encashment
- Day shift
- Night shift
- UK shift
- Overtime pay
- Performance bonus
- Yearly bonus
- Bachelor\'s (Preferred)
- Microsoft Office: 1 year (Preferred)
- total work: 1 year (Preferred)
- English (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
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Job Detail
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Job IdJD3271308
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNanpura, Surat, Gujarat, India
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EducationNot mentioned
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ExperienceYear