Job Description

About Us:
We are EITF Solutions Pvt Ltd, a dynamic IT hardware and networking solutions provider. We are looking for a diligent and detail-oriented Back Office Assistant to support our team and contribute to the smooth functioning of daily operations.

Job Overview:
The Back Office Assistant will work closely with the Support Coordinator to handle various administrative and operational tasks. This role involves managing customer inquiries, raising tickets in our CRM system, tracking material flow, and maintaining inventory records. The ideal candidate should be organized, have good communication skills, and be comfortable working with software tools such as CRM systems, Excel, and inventory management software.

Key Responsibilities:

• Support Coordination:
• Assist the Support Coordinator in managing daily tasks and operations.
• Answer customer calls and inquiries, and escalate issues as needed.
• Ticket Management:
• Raise and manage customer support tickets in CRM software based on incoming calls or emails.
• Track the status of tickets and ensure timely resolution.
• Material Management:
• Record the movement of inward and outward materials in Excel sheets.
• Maintain accurate and up-to-date logs of inventory in the inventory management software.
• Administrative Support:
• Provide general back-office support, including filing, data entry, and reporting.
• Ensure smooth communication between the support team and other departments.

Key Skills & Qualifications:

• Strong communication skills (both written and verbal).
• Proficiency in Microsoft Excel for data entry and report generation.
• Familiarity with CRM and inventory management software (training will be provided if necessary).
• Good organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred Experience:

• Previous experience in a similar administrative or back-office role is a plus.
• Basic understanding of inventory management processes.

Why Join Us?

• Opportunity to work in a growing industry with a supportive and collaborative team.
• Training and development opportunities to enhance your skills.

Job Type: Full-time

Pay: ?8,086.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Data entry: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person