Job Description

DESCRIPTION Amazon Corporate Security\'s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide. Key job responsibilities . Lead a team of mixed-skillset professionals providing safety and security support to Amazon Corporate Security operations in India . Oversee service delivery from the BAC\'s vendor partners, designing and conducting business reviews, assessing performance against contracted key performance indicators (KPI) and service level agreements (SLA) . Evaluate existing technical capabilities and systems and identify opportunities for improvement . Partner with Operational Excellence leaders to analyze, develop, and strengthen processes and procedures spearhead process development and integration across the greater team. Empower the team to utilize the resources and knowledge necessary to manage smaller incidents and escalations . Lead the team and broader ACS teams during crisis and incident response . Collaborate with our vendor partners and onsite leads to mitigate failures and improve performance . Liaise and serve as point of contact with security managers from physical, technical, and prototype teams . Develop strategies to leverage Ops center capabilities to support regional security goals . Develop and maintain effective and active working relationships with primary vendors, strategic business partners and team members, and actively foster an environment of teamwork . Perform on-call duty as needed (includes after-hours, weekends, holidays) A day in the life As the BAC India Operations Manager, you will own service delivery across a team responsible for the daily operational work within the BAC. New hires must excel in vendor management and be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You must obsess over our internal and external customers, triaging and responding to their security needs, and leveraging your outstanding verbal and written communication skills. You may be expected to work evenings, holidays, and weekends. About the team Our team is dedicated to supporting new members. We are committed to building an environment that celebrates knowledge sharing and mentorship. We care about your career growth as a passionate learner who is motivated to take on challenges. Our team values work-life harmony. Availability for the GSOC\'s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS . Bachelor\'s degree or equivalent . 5+ years direct experience managing security operations, GSOCs, command center or call center organizations . 5+ years experience working within a GSOC, fusion center, dispatch center, or similar organization PREFERRED QUALIFICATIONS . Crisis management experience with an emphasis on preparedness and response efforts . Experience as a senior-level security leader in a large organization . Demonstrated ability to provide briefings to high-level executives, particularly during crises . Track record of earning trust across security and non-security business lines . Experience with security technologies including CCTV, Access Control and Incident Management Systems . Superior technical aptitude proficiency in MS Office Suite, Lenel, Tableau, security-focused PSIMs and industry standard technical applications . Strong communication, time management, and decision-making abilities . Ability to effectively prioritize and manage multiple tasks, while maintaining strict deadlines . Demonstrated analytical acumen and data-driven mindset towards decision-making in order to define strategy, spark growth, and fuel long-term impact . Must be able to handle high-impact situations and remain effective under pressure . Proven ability to guide others to deliver outstanding results in a timely manner using a strong sense of focus, organization, and meticulous attention to detail

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