Job Description

The Opportunity:
Avantor is looking for a dynamic, forward-thinking, and experienced B2B eCommerce Onboarding Specialist, who will be responsible for delivering results against some of the most complex business and technology initiatives.
This role will be a full-time position based out of ABC - Coimbatore or Pune Office. If you are passionate about solving complex challenges and driving innovation - let's talk!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A B2B eCommerce Onboarding Specialist will be responsible for managing eProcurement integration projects. This role will follow standard processes for external integrations to Avantor systems, leveraging current business processes and technologies available to support the Procure to Pay life cycle. This dynamic position on the B2B team will help to enable digital transformation and new revenue opportunities for Avantor. This position will also assess customer eCatalog requirements and will facilitate tight communication with Sales & Pricing teams to confirm timely delivery.

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

Oversee eCommerce projects and drive standard 'fast-track' b2b customer integrations.

Facilitate customer communications (conference calls and email), as related to assigned b2b projects.

Track the status of customer testing and coordinate timing for production migrations.

Implementation management for standard b2b integration projects.

Analyzes processes, as compared to business needs, and recommends system or process improvements.

Deliver quality projects on time according to a targeted SLA.

Able to manage 10-15 projects simultaneously and consistently deliver quality & timely projects.

Interacts well and builds good working relationships with all project players.

Proactive communication with customers that have not responded to requests for testing.

Validate eCatalog content requirements and facilitate the end-to-end process to delivery

Serve as primary eCatalog liaison between Customer, Sales, Pricing, and IT resources.

Facilitate eCatalog distribution to customer(s) and/or business marketplaces

Provide level 2 support for complex B2B-eCommerce issues.

Manage contact database for customer technical and business resources.

Communicate with managers, leads, and technicians to help resolve support issues.

Performs other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)



College degree in related discipline or equivalent experience

3-5+ years applicable experience (business analysis, data analysis, IT support, EDI, eProcurement)

Experience with common customer eProcurement applications (i.e. SAP-Ariba, Jaggaer, Coupa, Proactis...)

Solid understanding of the Procure-to-Pay / Order to Cash processes.

Familiarity of b2b formats (EDI ANSI-X12, cXML, XML, SAP-IDOC, API webservices) & middleware platforms.

Understanding of Punchout (cXML Level 1 & 2, OCI standard & background search, Federated API)

Experience with SAP and related SAP-EDI interfaces a plus.

Driven; Self-Motivated; Can function well leading projects with little direction

Strong attention to details with a balanced perspective to the big picture

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)



Must work US or UK business hours

Strong verbal & written communication skills; Fluent in English.

General problem solving and root cause analysis kills

Ability to facilitate customer conference calls

Self-Motivated; High energy

Ability to work in a fast-paced, dynamic environment

Ability to understand technical process and systems; Quick learner
Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.



The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.



We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation