Job Description

Responsibilities

• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

• Language Qualification
• English Language: fluent in reading, writing and speaking.

Required

• Experience with one or more Big Data or Analytics Products and Services
• o Azure Data Factory and Azure Datawarehouse/Azure Synapseo Hadoop, Spark, Hive, Azure HDInsight, Azure Databrickso Azure Cosmos DB, NoSQL Services, MongoDBo Data Lake and Delta Lakeo Cloud Streaming technologies
• Open Source Ecosystem (Linux, Apache, etc.)
• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.

Experience in one or more of these areas desirable

• Programming and debugging experience
• Developer Experience: Python/ Scala/ R
• Experience in RDBMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
• Ability to distill, prioritize and act on feedback from a variety of sources
• BE/BTech Degree

Shift

Candidate should be flexible as it can be NA, EMEA or IST shift

• BI experience like ETL, Data warehousing management, Data Mining, Report Designer, or developer
• Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc., Power BI
• Programming language such as DAX, MDX, SQL
• Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience

Job Type: Full-time

Pay: ?1,000,000.00 - ?1,100,000.00 per year

Work Location: In person