Job Description

About Company:We are in the business of providing Digital Solutions to the Logistics and Transportation industry. Our growth story reflects the true spirit of an entrepreneurship model where like-minded people got together to create one of the leading - rms in the logistics Industry of India. We partner with our clients to provide end-to-end tailored Digital capabilities for building an Enterprise Digital Thread - starting from enabling basic telematics to providing Advance AI driven auto decision-making capabilities. Easily integrable with any existing platform, the solutions we design are developed to out-perform.Website: www.axestrack.comPosition: Operation Support Executive Job Responsibilities:-- Customer Interaction: Respond to customer inquiries and provide assistance via phone, email, or chat.- Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.- 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.- Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.- Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutionsprovided.- Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.- Collaboration: Collaborate with team members and other departments to resolve customer issues promptly. Essential Skills :- At least Graduation- Strong Critical & logical thinking- English & Hindi language proficiency is a must.- Strong communication and interpersonal skills.- Ability to work in a 24x7 shift environment.- Customer-focused with a positive attitude.What to expect:- Competitive salary hikes/commissions and frequent team parties.- Friendly and great place to work with some awesome people from across industries.Join AxesTrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at AxesTrack.If you are passionate about technology and innovation, we invite you to apply and be a key player in shaping the future of our organization. (ref:updazz.com)

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