Job Description

AWS Connect Contact Center EngineerQualificationsBachelors degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experienceMinimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk, Salesforce, and any other CRM platforms with additional experience is cloud platforms.Job ResponsibilitiesExperience in building solution and implementing CCaaS1-2 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform5-7 years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact CenterConfiguration, Queues and Prompts , Routing Profiles, Agent/User ManagementEstablish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providersExperience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, LexCode/Scripting capabilities (Python, JAVA)Bachelors degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experienceParticipate in and/or lead projects of medium to high complexity.Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.

Capgemini