Job Description

:Role Title : AVP, Tech & Ops Supplier Manager (Cloud) (L10)Company Overview:COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #5 among Indias Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among Indias Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among Indias Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organizational Overview:Synchronys Technology Governance team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchronys credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.Role Summary/Purpose:Responsible for the end-to-end Supplier Lifecycle Management for Tech & Ops suppliers with a focus on SaaS, IAM, and Cloud Service Providers (CSPs) supporting Synchrony. Ensures supplier adherence to Synchronys Supplier Management Center of Excellence (SM CoE) program, and supporting our Cloud journey. Manage and cultivate supplier relationships aligned to the CTO and InfoSec teams. This role requires extensive cross-functional interaction and partnership with Technology leadership, Sourcing, Supplier Management, Legal, and Risk Management teams. The ideal candidate has a strong technology background in IT Products and Services, is self-motivated, and can deliver on the core competences of Supplier Management through influence, analytics, and good decision making. Its essential that your suppliers are performing to their contracted SLAs, meeting or exceeding business expectations, and be able to identify any associated risks.Key Responsibilities:Must have an in-depth understanding of technology supplier capabilities and competencies in the areas of: Cloud, IAM, Data Analytics, Network, Compute, SaaS, PaaS, IaaS and associated KPIs.Engage with SM CoE function to understand your suppliers monitoring activities, testing schedules, audits, and successfully execute those responsibilities.Partner with Sourcing and business stakeholders to plan, track, and drive sourcing activities; highlight any risks identified in the process.Support Supplier Negotiations and preparing for supplier RFXs; confirm SLAsAdopt best practices / ways of working within the current Tech & Ops SM team.Strong understanding of Technology Contracts with the ability to review, re-scope, and renew large multifaceted supplier contracts on a regular basis.Collaborate closely with your suppliers to ensure conformance to Synchrony required monitoring activities, requirements, and expectations for engagement.Ensure the proper agenda, data requirements, attendees, and required materials are included in the supplier performance reviews youll be leading.Manage all supplier Risks and Issues in-line with the Technology SM CoE program guidelines and requirements.Effective and timely completion of supplier monitoring activities to ensure an audit ready posture.Provides support for audits, special projects, and other assessments as needed.Identify supplier risks when performance requirements are not being met.Gather insights from technology leaders to help identify supplier performance gaps to help drive improvements and implement needed changes.Understand where your suppliers align to the Technology & Operations Supplier Management strategy; re-align as needed.Identify and implement additional supplier monitoring activities to help mitigate risk and drive supplier performance.Support all annual and ad-hoc supplier assessments required to help identify supplier risks.Support ongoing strategy and deliverables related to Contingent Worker utilization, as it relates to your supplier base.Maintain full compliance with enterprise wide Supplier Management policies, procedures, and standards.Required Skills/Knowledge:Bachelor's degree with minimum 4 years of IT experience, or in lieu of degree 7 years of IT experienceMinimum 4 years of experience as a Supplier Manager in Financial Services, Insurance / Reinsurance or other highly regulatory industryMinimum 4 years or Program and/or Project Management experienceMinimum 4 years of Contract Management experienceDesired Skills/Knowledge:Experience working in / with Financial InstitutionsExperience working with or for Cloud suppliers and IAM productsExperience managing large multi-million dollar Technology ContractsAbility to contribute significant additional effort to support Sourcing with negotiations, SoW redlines, SLAs, etc..Deep understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards (CobIT, ITIL, NIST)Working knowledge of current financial services technologiesStrong analytical and negotiation skills with the ability to persuade negotiationsStrong oral and written communication, presentation, interpersonal, and facilitation skillsProven experience with partnering, collaborating and influencing across a large multilayered organization at all levelsAction and detail oriented, excellent organization and prioritization skillsIndependent worker with awareness of when to escalate and engage othersDemonstrates strong risk management mindset and behaviorExperience working with auditors and regulators such as the Federal Reserve, OCC, and FDICAdditional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BISStrong PC skills including MS office toolsEligibility Criteria:Bachelor's degree with minimum 4 years of IT experience, or in lieu of degree 7 years of IT experienceWork Timings:This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)For Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L08+ Employees can applyGrade/Level: 10Job Family Group: Information Technology

Synchrony