Job Description

Role Title: AVP - Sys Admin & Solution Architect (L10)Company OverviewCOMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\'s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #5 among India\'s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\'s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\'s Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organizational Overview:This role is a part of the Sys Admin team within Source to Pay (S2P) organization in Synchrony. Source to Pay Team provides centralized supplier procurement, contracting, & ongoing management support across all Synchrony Functions delivering those products and services needed to be successful in our daily operations.Role Summary /Purpose:As AVP - Sys Admin & Solution Architect, you will have the opportunity to configure Procurement, SIM, AP, Sourcing, CLMA, CRA and Coupa Pay modules of Synchrony\'s Coupa system as per Synchrony\'s Source to Pay organizations requirements. In this role you will have the responsibility to work closely with stakeholders to understand and implement the requirements. You will also collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, trainings and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in person to be fully vaccinated. We\'re proud to offer you choice and flexibility.Essential ResponsibilitiesCollaborate with PMO team to understand and configure Procurement, SIM, AP, Sourcing, CLMA, CRA and Coupa Pay modules of Coupa system as per Synchrony\'s Source to Pay organizations requirementsHave solid hands-on experience in configuring Coupa modules for new implementations and continuous improvement projects.Ability to propose solutions for business problems using standard Coupa configurations.Develop and maintain configuration timelines and documentationReview release notes for Coupa releases and propose process efficiencies in the systemCollaborate with IT teams which support Coupa integrations and be responsible to submit IT change tickets for new Coupa configuration releasesMaintain and drive Post Prod Kanban board on JIRA for Coupa modulesLead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defectsCollaborate with Coupa support team for resolution of any product issues/defectsActive on Coupa Community to request new enhancements and to track the progress of new featuresResponsible to coordinate with S2P Helpdesk team in resolving Coupa issuesAssist in projects as required to support Source to Pay organization initiativesLead & mentor team members on process execution and technical skillsRequired Skills/Knowledge:Graduate or Post-Graduate in any discipline with 4+ years of overall work experience in IT industry, or in lieu of a degree 6+ years of overall work experience in IT industryMinimum 4+ years of business knowledge in Supplier Management, Procurement, Contracts (CLMA), Sourcing, Accounts PayableGood understanding of Coupa Architecture and Coupa integrationsExperience in data analysis and problem-solving capabilities utilizing process expertiseDesired Characteristics:Understanding of Software Development Lifecycle and experience of working in Agile teamsAbility to make decisions based on quantitative analysis and creative thinkingStrong self-starter, balanced with desire to achieve team goalsAbility to handle sensitive issues with uncompromising integrity and confidentialityEligibility Criteria:Bachelor\'s degree with minimum 4+ years of overall work experience in IT industry, or in lieu of a degree minimum 6+ years of overall work experience in IT industryWork Timings: 03:00 PM - 12:00 PM ISTFor Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L8+ Employees can applyGrade/Level: 10Job Family Group: Sourcing

Synchrony