Job Description

: Role Title: AVP \xe2\x80\x93 Sys Admin & Solution Architect (L10) Company Overview: COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview: This role is a part of the Sys Admin team within Source to Pay (S2P) organization in Synchrony. Source to Pay Team provides centralized supplier procurement, contracting, & ongoing management support across all Synchrony Functions delivering those products and services needed to be successful in our daily operations. Role Summary/Purpose: As AVP \xe2\x80\x93 Sys Admin & Solution Architect, you will have the opportunity to design and implement solutions for Risk Assess module of Synchrony\xe2\x80\x99s Coupa system as per Synchrony\xe2\x80\x99s Source to Pay organization requirements. In this role you will have the responsibility to work closely with stakeholders to understand the requirements and implement the solution. You will also collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues. Key Responsibilities:

• Understand Source to Pay business process and the integration of Supplier Management with all the other Coupa modules
• Collaborate with PMO team to understand and configure Risk Assess (Hiperos) module of Coupa system as per Synchrony\xe2\x80\x99s Source to Pay organization requirements
• Hands on experience in building UDF\xe2\x80\x99s, UDO\xe2\x80\x99s, Programs, Rules, Assignment Defaults, Email Templates in CRA based on business requirements
• Have hands on experience in creating a migration plan and migrate programs and associated entities from Test to Production instance of CRA
• Responsible for User Management, Data imports, Report creation in CRA
• Understanding API\xe2\x80\x99s and establish integrations between CRA and other modules of Coupa
• Develop and maintain configuration timelines and documentation
• Review Quarterly Release notes for Coupa releases and propose process efficiencies in the system
• Collaborate with IT teams which support Coupa integrations and be responsible to submit IT change tickets for new Coupa configurations
• Maintain and drive Post Production Kanban board on JIRA for Risk Assess module
• Lead the process to sanity check and test E2E the new configurations and downstream instances post data refresh along with defect tracking matrix for documentation and resolution of defects
• Collaborate with Coupa support team and IT Run Support team for resolution of any product issues/defects
• Active on Coupa Community to request new enhancements and to track the progress of new features
• Responsible to coordinate with S2P Helpdesk team in resolving Coupa issues
• Assist in projects as required to support Source to Pay organization initiatives
• Lead & mentor team members on process execution and technical skills

Required Skills/Knowledge:

• Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry
• Minimum 3+ years of business knowledge in Supplier Management
• Minimum 3+ years of experience in CRA/Hiperos module of Coupa
• Good understanding of Coupa Architecture and Coupa integrations
• Experience in data analysis and problem-solving capabilities utilizing process expertise

Desired Characteristics:

• Understanding of Software Development Lifecycle and experience of working in Agile teams
• Ability to make decisions based on quantitative analysis and creative thinking
• Strong self-starter, balanced with desire to achieve team goals
• Ability to handle sensitive issues with uncompromising integrity and confidentiality

Eligibility Criteria: Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time \xe2\x80\x93 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees can apply

Grade/Level: 10 Job Family Group: Sourcing