Job Description

:Role Title : AVP, Scrum Master (L10)Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabledproduct suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail,telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:In today\'s fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. GOI&T team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs \xe2\x80\x93 consistently delivering value to customers.Role Summary/Purpose:The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsible for collaborating with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the Digital First prioritized initiatives.Essential Responsibilities:

• Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead multiple high-performing, cross-functional agile scrum/Kanban teams as the Scrum Master.
• Work with business teams to shape business requirements and provide ongoing communication through project execution.
• Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.
• Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time.
• Communicate and facilitate effectively across diverse audiences within and outside of the Scrum/KANBAN Team (key stakeholders, executives).
• Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery
• Well versed in all Scrum/SAFe ceremonies: Team Sync-ups, Backlog refinement, Iteration Planning and Review, Release Planning, Demos & Retrospectives, Coach Sync, Inspect and Adapt event, and PI Planning.
• Well versed in PI Planning facilitation (Breakouts, Draft Plan, Team Objectives, Final Plan review, dependent team alignment)
• Manage Iterations - keeping order, process, delivery, priorities accurate and on time.
• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions.
• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines.
• Advocate for autonomous, self-organizing, empowered, and continuously improving teams.
• Guide and coach the team on Agile Scrum principles and practices.
• Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements.
• Lead in production support prioritization with key stakeholders and identify and pursue improvements. Facilitate regular meetings with all relevant stake holders and project team to discuss/share status and to track progress & health of the project.
• Perform other duties and/or special projects as assigned.

Required Skills / Knowledge:

• Minimum 3+ years of experience in managing, developing or implementing Information Technology systems/Projects
• CSM/SAFe Certified
• Experience in People/ Vendor management
• Ability to build & maintain relationships & partnerships with key stakeholders.
• Excellent knowledge on Agile methodologies and practices
• Excellent verbal, written, and communication skills. Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs.
• Proven leadership and effective decision-making capabilities
• Demonstrated experience in conflict resolution.
• Ability to monitor and manage critical path elements of consolidated projects & programs Contact Center Technology project management experience

Desired Characteristics:

• Experience managing offshore resources, organizing and motivate large cross-functional teams.
• Experience in leading Agile Team(s) in SAFe (Scaled Agile Framework) that involve Cross functional team members will be added advantage
• Experience managing projects in large banking and financial services companies
• Strong business acumen and superior decision-making skills.
• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization.
• Creativity, enthusiasm, and energy with a strong customer "can do" attitude and result oriented.
• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives.
• Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts.
• Desire to work in an open, collaborative and fast-paced environment.

Eligibility Criteria:Bachelor\'s Degree in any discipline with minimum 4+ years of relevant experience, or in lieu of a degree 6+ years of relevant experience.Work Timings : 2 PM to 11 PM ISTFor Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to
• upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees can apply

Grade/ Level: 10Job Family Group: Information Technology

Synchrony