Job Description

Job description Business: Underwriting Services Offshore-GSC\'s Open positions: 1 Role Title: Avp Ops Support -GSC\'s Global Career Band: 5 Location: Hyderabad Recruiter Name: Sunny Dogra Why join us Role Purpose Support the business entailing a high degree of financial, regulatory, compliance and reputational risk, particularly with respect to risks arising out of non-compliance with extensive and complex policies/ regulations. Assist in developing policies and procedures for UWS GR globally. Manage quality investigation reports for the UWS GSC/ Business Area to meet established standards in the Service Level Agreement Work with the Head of UWS Operations support GSC to create a benchmark on quality, training & employee engagement. Performs job performance evaluations and human resources management for assigned direct reports/ virtual teams where applicable. Identifies and provides technical/ risk/regulatory training to direct reports and other members of the team. Establishes and maintains relationship with the Manager SPOC/ Site leads /VPOs to drive employee development/engagement. Identifies and coordinates utilization of external functions/resources to assist teams in completing assignments. What you\'ll do: Principal Accountabilities: key activities and decision-making areas Impact on the Business Participate in coordinated discussions with the teams for updates and guidance regarding research, analysis, process flow, Quality, Training & employee engagement. Able to assimilate a large amount of information and make effective decisions on a wide range of issues from Quality trends, Impact areas, Training effectiveness, etc. Customers / Stakeholders Excellent communication and interpersonal skills with the ability to build and maintain working relationships. Ability to analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions. A strong desire to achieve outstanding customer service and meet and manage stakeholder requirements. Ensure that all risks identified within our area have relevant documented action plans for remediation or risk controls in place Leadership & Teamwork Proven ability in team leadership, people, and resource management. Excellent leadership qualities, able to motivate and inspire a team. Ability to lead and develop an effective team through communication, performance management, development plans and reward/recognition practices. To drive quality for the process through Campaigns, Staff Meetings and sharing knowledge/bests practices within the Process and across UWS GSCs. Operational Effectiveness & Control Effectively cascade any process related communication like changes, updates etc. to the whole team and ensure adherence. Share best practice and learning points across other teams and GSC sites. Keep oneself current & updated about all relevant regulations and procedures by following the news on Credit Risk in general and Retail Credit risk and sharing the same with team members. Perform other projects or special assignments as required. Requirements What will you need to succeed in the role Major Challenges Support the business area which entails a high degree of sensitivity and financial /regulatory & reputational risk, particularly with respect to risks arising out of non-compliance with extensive and complex policies/regulations and business partner needs and expectations strictly adhere to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices report control weaknesses, compliance breaches and operational loss events. In Addition Engaging with Customers/Stakeholders/Colleagues Delivering Change Through People Driving Commercial Innovation Influencing and Challenging Stakeholders Financial and Budget Management Managing Change and Implementation Managing Customer Portfolios Maximizing Business Performance Role Context Work in / Manage a virtual team in addition to direct reports where applicable For assigned team, take responsibility for the assignment, review and completion of the preliminary investigation reports accurately and within deadlines. Understand and manage employee engagement by building learning Calendar as well as engagement calendar across each of the UWS sites in GR and execute and deliver to plan. Process Reengineering Tracking, Reporting & Governance Review work of assigned Processing Executive(s) to ensure work is performed according to departmental policies and procedures and that complete documentation exists to support the Processing Executive\'s recommendation in the preliminary investigation report. Management of Risk To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.The term \'compliance\' embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC. To be aware of the Operational Risk scenario associated with their role, and to ensure that all actions take account of the likelihood of operational risk. Ensure the updates are signed off by all staff. Observation of Internal Controls Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Maintain and manage Information Security Risk, Data Protection, Security Risk and identify potential MSII, create an awareness of mandatory policies pertaining to the business. Role Dimensions Produce MI as required. Identify and escalate potential showstoppers. Support achievement of team objectives. Participate in development of cohesive teams. Foster development of co-workers. Ensuring processing and operations management confirm to Group\'s Compliance policies and procedures. To maintain all the process reports in accordance with the compliance and audit procedures. Responsible for creating and preparing detailed reports about the subject in question and match the content of the search with the same. Summarize the findings in a clear and concise manner and support the report with evidence. What additional skills will be good to have Knowledge & Experience/Qualifications B Graduate and/or master\'s degree in mathematics, statistics, finance, economics, related field, or equivalent experience. (Essential) Minimum of 2-5 years\' work experience in Credit/Risk/Compliance/ Fraud or allied roles in the financial services industry Excellent verbal and written communications skills with SMT and colleagues Working knowledge of leading large end to end project streamlining initiatives Has displayed planning and organizing experience within current role. Proven ability to deal with ambiguity and pressurized situations and to prioritize effectively. Communicate, envision, and implement plans translating into solid and practical delivery programs. Production management skills and ability to initiate process improvements. Command over various applications including MS Word, Excel and Power point applications. Six Sigma GB certified Has working knowledge of Robotics Process Automation Life Cycle Demonstrate ability to supervise, train and administer the work and development of assigned staff. Ability to effectively organize work schedules and manage multiple tasks by utilizing time management skills. Ability to work as an effective team member within the departments and company. Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives. Respect other people\'s point of view and ability to receive constructive feedback. Link to Candidate User Guide: (Or) Go to the below link and type \'IND GSC: IJP Applicant User Guide\' in search bar. You\'ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (India) Private LTD...

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