Job Description

Job description
Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.


We are currently seeking an experienced professional to join our team in the role of AVP Operations - Banking Services


Principal responsibilities


• Banking Services, WPB operations, within Global Operations provides end to end banking capability to support the Customers/ branches across various regions and is one of the most seasoned team when it comes to WPB account opening, servicing and closures broadly . The profile would require driving teams to achieve quantitative business goals through constant communication, training and monitoring individuals, in order to guarantee an excellent customer experience.
• To provide a high quality service to internal and external customers.
• Working with internal departments/third parties to provide an efficient and seamless' joined up' service to customers.
• Deliver high-quality SME support to the team and also colleagues from counterpart site.
• Support DBS Management with the management and governance of all queues.
• Ensure that the Procedures are reviewed continuously and changes made where required to improve end customer experience.
• Resolve customer complaints and complex enquiries/problem situations.
• Support the communication of updates internally and externally and ensure they are cascaded and understood by all operators.
Requirements
• Strong communication, presentation and influencing skills, including proven experience of working with varied types of stakeholders across regions
• Thorough understanding of Banking Operations, Consumer
• Operate well across cultures and in multi-cultural diverse work environments
• General inquisitiveness with a willingness to learn and challenge the status quo where appropriate
• Will be added advantage if has knowledge of OPEX & its tools
• Knowledge on reconciliation, substantiation, collection / recovery / transfer of monies aiding matching off outstanding debits / credits
• Thorough knowledge on BMM, the primary workflow tool for UK.
• Minimum Qualification: Graduation (10+2+3)

You'll achieve more at HSBC


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


•Issued by HSBC Electronic Data Processing (India) Private LTD •