Job Description

:Key highlights of the role are listed below (purely indicative and not limiting):This position is responsible managing the day to day production support of IT applications. The Role and responsibilities of this position include:

• Lead a team of application support, IT Operations
• Manage and own the Incident Management Process
• Managed IT initiatives for implementation, roll-out for IT applications like Credit Card, Merchant Management Systems, Customer Service Platforms such as Customer Portal
• Technical & Functional support to business and vendors
• Participate in requirements and architecture debriefs with the team to assess feasibility of the solution and identify needs for design and implementation
• Taking initiatives to provide innovative technology inputs for product setups, operations, marketing etc.
• Managing software vendors for developments, delivery, implementation & support etc.
• Business co-ordination for all technology matters
• Assist with integration of testing tools and procedures with development and build tools and procedures.
• Provide input to application/infrastructure scalability
• Lead and prioritise team\'s work load
• Plan application releases and configuration changes
• Change Management, Incident Management, Implementation, Development & Project Management.
• Interact with internal teams and external 3rd party vendors to troubleshoot issues/bugs
• Achieve & manage SLAs
• Maintain application monitoring, performance tuning and testing
• Manage application/patch implementation, backup and roll-back plans
• Perform ETL activities on Oracle/SQL Database
• Write SQL queries basis requirement of Operation & Business
• Ability to drive compliance & process adherence

Applicants should possess the following attributes:

• Clear understanding of ITIL framework
• Enterprise applications and integration with various core applications
• Incident and Change Management
• Lead Inhouse development projects
• Oracle RDB 11,12 - Basic Admin Knowledge.
• PL/SQL development - Oracle/ MS SQL (5-7 Years)
• BI Reporting Tools (1-2 Years)
• Hands on Java and .Net, Operating systems, Web Servers
• Process Re-engineering and Automation
• Vendor Management
• Knowledge and Experience with Software Deployment Lifecycle concepts and application

About Company:BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non-Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first nonbanking company in India to issue credit cards.The Company\'s core business is credit card issuance.

BoB Financial Solutions