Job Description

Role Title: AVP, Loyalty IT QA Manager (L11)Company Overview:COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #2 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organizational Overview:Synchrony\xe2\x80\x99s Technology SPA team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavors to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony\xe2\x80\x99s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.Role Summary/Purpose:As Loyalty QA Manager within the Loyalty IT Organization, you will develop scenarios and test cases to run daily automated regression testing on the PLP / ENGAGE loyalty platform. This includes managing the testing, quality assurance reporting, and progress tracking for the development of PLP features and capabilities, NCIs, migrations and key client project deliverables, as well as platform and software integrations. You will be responsible for advanced problem solving and contributing to Process Improvements. You will also be responsible for relaying the priority and delegation of tasks to the Loyalty QA team ensuring high quality solutions across the platform. As the Loyalty Quality Assurance Manager, you will also be responsible for triaging issues and problems identified with the product. Ideal candidates should be able to demonstrate competency of task management and delegation, a passion for QA products and processes, cross-platform integration, cross-functional teamwork, experience with Agile methodologies and timely delivery of quality products and reports.Key ResponsibilitiesCreate and manage QA plans that include automated and manual tests whose key milestones, releases, and priorities align with the internal product roadmaps and project plansDesign comprehensive and sophisticated testing scenarios and automated test scripts/scenarios for revealing critical issuesManage and recap QA stand-up and ad hoc meetingsSet expectations and best practices around testingEscalate testing blockers to Loyalty IT and Rewards IT Team, Project Manager and Product TeamProvide weekly status reports and deployment scheduling recommendationsDemonstrate and foster collaboration amongst peers, team members, and external partnersUse task management and QA reporting tools like Atlassian, ALM Octane, FDR, CMOD, IDPM, eclipse, IntelliJPerform other duties and special projects as assignedYou\xe2\x80\x99ll be managing a team of QA Analysts defining test scenarios and test cases, determine how and what to be automated to ensure stability of the PLP loyalty platform.Required Skills/Knowledge:Bachelor\xe2\x80\x99s degree in computer science or related field minimum with 6 years of experience in manual or automation testing for distributed applications along with any testing frameworks, or in lieu of degree 8 years of experience.Minimum 1 year of experience in project management or related field in software, loyalty solutions, digital marketing or internet-enabled technologies.Minimum 1 year of experience coaching, mentoring, and managing a team of QA AnalystsDesired Skills/Knowledge:Demonstrated ability to work with cross-functional teams and handle complex resource balancingExperience working directly with engineers/developers is a huge plusPrevious experience working with and communicating directly with developers and internal stakeholdersParticipated in the management of projects and implementations with both large and small corporate organizationsSuperior organization skills and adept at multi-taskingExcellent written and verbal interpersonal and communication skillsAn analytical approach to problem-solving and troubleshootingA \xe2\x80\x9ccan do\xe2\x80\x9d attitude with an ability to hit the ground running and learn on your feetFlexibility and a willingness to wear many hatsHigh level of initiative and ability to work well in a team environmentEligibility Criteria:Bachelor\xe2\x80\x99s degree in computer science or related field minimum with 6 years of experience in manual or automation testing for distributed applications along with any testing frameworks, or in lieu of degree 8 years of experience.Work Timings:(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time \xe2\x80\x93 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)For Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L9 - L11 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L09+ Employees can applyGrade/Level: 11Job Family Group: Information Technology

Synchrony