: Role Summary/Purpose: As an AVP, Fraud Tools and Infrastructure, you will have the opportunity to work on major business initiatives that contribute to SYF?s growth and productivity objectives. In this role, you will have the responsibility of managing multiple strategy implementation assignments supporting the fraud function & will work directly with the business, IT and strategy teams. Also Lead daily production activities of SYF Fraud Authorization rule engines and Fraud Detection & Alerting platforms. Core duties include working with Fraud Strategy, Enterprise Operations, and agile teams to design and implement strategies to combat fraud losses. Qualified candidate will possess expertise with all aspects of SYF Fraud Infrastructure platforms/processes, deep knowledge of SYF fraud data & repositories, and ability to serve as team lead supporting high profile business projects. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We?re proud to offer you choice and flexibility. Essential Responsibilities:
Lead Synchrony Fraud Detection Platform (Defense Edge) & support Alert Management platform(SAS-FM) for multiple strategy implementation assignments across enterprise transactions.
Lead new Client builds and new strategy implementations through use of DefenseEdge & SAS FM.
Lead the Fiserv releases impacting DE and ensure that all the product issues are raised resolved and managed in timely manner with Vendors.
Lead Data driven analysis & challenge strategy proposals with requirement gaps and propose solutions to various fraud business problem.
Provide platform expertise consultancy and support to agile and cross-functional teams.
Ability to lead Process Efficiency and automation efforts.
Provide post-implementation tracking and analytics for cross-functional business partners.
Project leadership - Responsible for managing multiple initiatives at once.
Represent Credit function for all projects/programs (PRISM) related to the fraud platform and also surrounding upstream and downstream systems.
Understand and enforce process controls.
Assurance of six sigma rigor in strategy development, implementation, and monitoring.
Qualifications/Requirements:
Bachelors in IT related degree, or Analytics or related field with 5+ years of relevant work experience in consumer/commercial fraud, credit or risk management, lending, or appropriate field in a credit card/consumer lending environment; OR in lieu of a bachelor?s degree, 7+ years of relevant work experience in consumer/commercial fraud, credit or risk management, lending, or appropriate field in a credit card/consumer lending environment.
Strong business understanding of the fraud business and the associated tools to implement the same.
Must have Consulting, design, coding, and testing experience with DE or SAS_FM or any similar Fraud tool.
Must be an expert in fraud detection patterns & ability to read and comprehend Fraud counter strategies and should have worked on Decision platforms.
SAS coding/data mining skills
Expert knowledge of Authorization Decision engines such as Defense Edge or Power Curve.
Ability to communicate technical information effectively, both written and verbal.
Ability to work under pressure, meet deadlines, and manage project delivery.
Demonstrated project management experience with attention to detail, report accuracy, data integrity, and team focus.
Prior experience in leading major migration or enterprise wise projects will be preferred.
Strong interpersonal, influencing and communication skills, including the ability to work effectively with a wide range of end users, demonstrated various leadership skills, precise communication and ability to interpret requirements.
Strong Technical abilities and hands-on experience in strategy implementation platforms ? DefenseEdge, SAS-FM, Advance Defense, Fiserv releases.
For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
Inform your Manager or HRM before applying for any role on Workday.
Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, PIP)
Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
Level 8+ employees can apply
Desired Characteristics:
5+ years of experience in leading strategy changes in account management, Transactional fraud or collections platform
Experience with consumer and commercial lending products and practices
Ability to engage and work effectively with clients / partners to gain alignment and achieve key deliverables
Cross-functional experience with a track record of leading in a matrix environment and influencing key decision makers
Technically savvy with experience working on technology-related projects.
Strategic thinker; innovative problem solver; self-starter; team player.
Grade/Level: 10 Job Family Group: Credit
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