Job Description

:Role Title : AVP, Digital Workforce Asset Management Leader (L10)Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #5 among Indias Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among Indias Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among Indias Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organizational Overview:The Digital Workforce Services team, part of CTO Technology, is responsible for Support Services, (e.g. Helpdesk, L1, L2, L2-Remote), Experience Delivery (aligned to FrontLine experience), Projects/Program and IT Hardware Asset Management for the enterprise.Role Summary/Purpose:The individual contributor will play a significant role in optimizing Hardware Asset Management processes, identifying improvement opportunities, be accountable for the state and accuracy of hardware asset management, including billing and ordering. Moreover, the IC will be responsible for maintaining Standards, Procedures, Job Aids and all associated documentation relating to Hardware Asset Management. The IC will also have oversight and governance responsibilities over the vendor relating to Hardware Asset Management in the US physical hubs and partnering with other asset leaders in IN and PH.Essential Responsibilities:Maintain accurate records of hardware inventory, including serial numbers, configurations, and locations.Drive ServiceNow CMDB Data quality though business rules, dashboards, reports and DB updates. Ensure regular housekeeping of the CMDB dataEnsure the data collection and process (workflow) execution is updating correctly. Perform optimizations where needed.Produce accurate reporting for senior management IT Hardware Asset ManagementQualifications/Requirements:Bachelor's Degree in any discipline with minimum 4+ years of overall experience or in lieu of a degree, 6+ years of overall experience.Minimum of 4 years working with Service Management tools.Minimum of 4 years hands on experience working with IT Hardware Asset ManagementExperience working in Agile / Iterative development.Excellent analytical and problem solving skills with a keen attention to detailsDesired Characteristics:Proven ability to manage multiple projects and prioritize tasks in a fast paced environmentUnderstanding of Jira and Jira AlignExperience working in Microsoft Power BI or strong experience in Microsoft ExcelEligibility Criteria:Bachelor's Degree in any discipline with minimum 4+ years of overall experience or in lieu of a degree, 6+ years of overall experience.Minimum of 4 years working with Service Management tools.Minimum of 4 years hands on experience working with IT Hardware Asset ManagementWork Timings : 2:30 PM to 11:30 PM ISTFor Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.L8+ Employees can applyGrade/ Level: 10Job Family Group: Information Technology

Synchrony