Job Description

Duties and responsibilities Provide 2 nd line remote assistance to customers through our Customer Relationship Management tools; Record all issues in our support helpdesk; Track issues to resolution; Update the internal knowledge base with issue resolution details; Supporting manufacturer products such as Crestron and AMX; Manage AV-IT and domain server onsite; Remote networking commissioning and troubleshooting; Programming and integration of systems; Specialist in AV networking products and services; Training of IT and network based AV systems. Essential education and skill requirements A friendly manner with excellent English language written and verbal communication skills; Excellent customer service skills and internal communication skills; Excellent problem solving skills; Ability to work individually and in a team; Very strong educational background, preferably in the fields of audio-visual or information technology; Solid organisational skills including attention to detail and multi-tasking skills; Strong working knowledge of Microsoft Office, including Skype for Business. Essential technical experience Experience in server deployment and maintenance of AV-IT infrastructure including IPTV, Digital Signage, BYOD Gateway, Audio and Video Networking solutions; Ability to write and troubleshoot code within multiple control system vendors such as AMX, Crestron, Extron, Kramer, Atlona; Experience in applications development and service deployment; Experience of using helpdesk systems; Experience of providing on-site technical support is a plus.

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