Job Description

:AVC:Regional Business Manager CC-Customer Value Management\xef\xbf\xbd\xef\xbf\xbd
INTERNAL USAGE:
No. of Vacancies: 1 Reports to: National Head
Is a Team leader? Yes Team Size: 1
Grade: AVP,VP
Business: Retail Banking Department:\xef\xbf\xbd Axis Virtual Centre Sub-Department:
Location: Axis Virtual Centre
About Axis Virtual Centre
\xef\xbf\xbd Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell
About the Role
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This role is Regional Business Manager for Customer Value Management. It reports in National Head.
Key Responsibilities

• Recruit, Train and Manage team of approx. 200 tele callers who will be engaged in selling Credit Cards, Upselling Credit Cards, managing merchant acquiring and Cross sell of various products to existing customers of the bank.
• Recruit, onboard and train team of Unit managers who will run day to day operations of units.
• Develop and implement effective sales strategy to achieve business objectives
• Define and execute recruitment, training and incentive strategy across various levels.
• Guide, coach and motivate teams across locations for improved performance.
• Drive productivity of the team.
• Analyze business numbers to identify opportunities and GAPS for corrective actions.
• Ensure delivery of the sales targets assigned for the respective line of business.
• Improve existing processes to enhance productivity and overall performance of the team
• Work very closely with stakeholders to obtain support and guidance.
• Closely monitor cost .Take corrective actions to keep cost under control
• Ensure compliance to regulatory and internal credit and risk policy
• Ensure Cost to Income within desired benchmark
• Bring in best practices for right product pitch

Qualifications\xef\xbf\xbd Education (Post Graduate) 10+2+3\xef\xbf\xbd \xef\xbf\xbdExperience 10+ years.\xef\xbf\xbd \xef\xbf\xbd3-5 years of relevant work experience (preferably in contact center)\xef\xbf\xbd
Role Proficiencies:\xef\xbf\xbd Leadership skills\xef\xbf\xbd \xef\xbf\xbdInter personal skills\xef\xbf\xbd \xef\xbf\xbdAnalytical skills\xef\xbf\xbd Sound knowledge of retail banking products and Process.\xef\xbf\xbd Knowledge of digital banking channels like, Internet Banking, Mobile App.#ComeAsYouAre \'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply\'Skills:Refer to the About Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank