Job Description

:We're Hiring: Automobile TechnicianAbout the Company:Our client is a prominent Indian multinational ride-sharing company with diverse operations in financial services and cloud kitchens.Role: Automobile TechnicianKey Responsibilities:

• Client Interaction

• Welcome and support customers with professionalism and respect

• Validate service requests and gather customer feedback

• Inform customers about repair progress

• Diagnosis

• Assess and diagnose scooters for necessary repairs

• Update diagnosis reports in the Workshop Management System

• Execute and inspect repairs as per customer needs

• System Management

• Monitor and update customer complaints in real-time

• Operate Workshop Management System and ensure compliance

• Update operational status and ETA in CRM and WMS systems

• Monitor scooter health in the Telematics Command Centre

• Technical Repairs

• Possess comprehensive knowledge of OLA Scooters

• Conduct repair and replacement of scooter parts

• Stay informed about OLA technical curriculum and EV developments

• Process and Operations

• Adhere to processes at the Experience Centre

• Manage invoicing and payment collections

• Maintain service bays and ensure functionality

• Parts Operations

• Audit inventory and ensure system accuracy

• Perform GRN and maintain inventory at the Experience Centre

• Manage warranty part reverse logistics

• Safety and Compliance

• Adhere to uniform and protective gear requirements

• Properly handle tool kits and use protective gear

• Ensure availability of fire-fighting equipment

RequirementsRequirements:

• Only male candidates

• Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation

• Minimum experience: 6 months in the automobile service sector

BenefitsSalary: xe2x82xb919000-23000 CTC per month including PF+ ESIC +Incentive

2COMS