Job Description

Who are we and what do we do?BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environmentsxe2x80x94devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.At BrowserStack we solve real problemsxe2x80x94each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, wexe2x80x99re humbled to be recognized by leading organizations around the world:BrowserStack is Great Place to Work-Certifiedxe2x84xa2 2020-21Named xe2x80x9cSaaS Startup of the Yearxe2x80x9d in 2022 by SaaSBOOMiRanked in Forbes Cloud 100 in 2021 - for the second timeFeatured in LinkedIn Top Startups India 2018Who are we and what do we do?BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environmentsxe2x80x94devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.At BrowserStack we solve real problemsxe2x80x94each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, wexe2x80x99re humbled to be recognized by leading organizations around the world:BrowserStack is Great Place to Work-Certifiedxe2x84xa2 2020-21Named xe2x80x9cSaaS Startup of the Yearxe2x80x9d in 2022 by SaaSBOOMiRanked in Forbes Cloud 100 in 2021 - for the second timeFeatured in LinkedIn Top Startups India 2018What will you do?Provide 24 X 7 enterprise support to BrowserStack customers via Email, Chat & Phone.Active debugging on user test cases to ensure that they run across all browser platformsRespond to public queries around BrowserStack products on forumsCollaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideasActively contribute to the public & internal Knowledge-baseDesired experience:1+ Experience in Technical Support/Automation QA rolesExcellent command over written & spoken EnglishGood customer interaction skills through the spectrum of customer sentimentsKnowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc.Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc.Knowledge of version control systems like Git, Github, Team Foundation Server (TFS), etcBasic understanding of APIs, bash or cURL scriptingBasic knowledge of writing SQL queries like SELECT statements and JOIN clausesBasic know-how of networking concepts (http/s, ping, tracert, SSL, TCP/IP, Firewalls, Proxies, DNS, etc)Basic understanding of Web Technologies like HTML, JavaScript, CSS, XMLProblem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirementsShould be a team player and should have a can-do attitudeBenefits:
In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000Gratuity as per payment of Gratuity Act, 1972Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friendsRemote-First work environment that allows our people to work from anywhere in IndiaRemote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experienceBenefits:In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000Gratuity as per payment of Gratuity Act, 1972Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friendsRemote-First work environment that allows our people to work from anywhere in IndiaRemote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

BrowserStack