Job Description

Family Description



Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.




Subfamily Description



Service Process Management (SPM) comprises the design, development, deployment, and innovation in creation of services portfolio with best in class processes and the support in efficient service delivery through tools, automation, and Robotic Process Automation (RPA). Contains identification of service goals and the support of service delivery through end-to-end lifecycle management and regarding the use of processes for services.



Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.


Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.


Nokia has received the following recognitions for its commitment to inclusion & equality:


• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.


Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


We are committed to a culture of inclusion built upon our core value of respect.


Join us and be part of a company where you will feel included and empowered to succeed.


Automation Architect

Goal:

• Assist service delivery teams with toolings to allow them deliver project effectively and efficiently with standardized power tools (i.e., automation tools)
• Making sure automation tools are properly selected and used for service delivery. Right tool for the right tasks.
• Create power tools awareness in service delivery/customer engineering communities through workshops/trainings
• Build the regional Customer Engineering (CE) network automation center of excellence
• Support regional customization of standard power tools for network delivery and audit.

Responsibilities:

• Making sure automation tools are properly selected and used for service delivery.
• Interface with their RBC counterparts, where same profile exists, for coordination and alignment.
• Contribute to the tools architecture board discussions across IP service delivery organizations.
• Working closely with EDA strategy leader providing feedback on customer engagements and on the strategy.
• Learn networking technologies and familiarize with SROS and SRL configuration
• Perform requirements designation and importance analysis; perform verifiability analysis; perform risk analysis.
• Perform Use Case Analysis, scenario determination and develop sequence diagrams to support the requirements analysis, architecture & high-level design activities.
• Create automation delivery architecture/description document and user guides
• Maintain Requirements & Design traceability.
Maintain traceability between requirement sets (Customer, System, Subsystems and System Elements), maintain traceability to architecture and design documents; support traceability to verification activities.
•

Key Deliverables:

• Provide automation delivery solutions using standard power tools (IP EDA tools primarily) and customization
• Provide effort estimates and maintain project plan when the customization is required.
• Deliver workshop/training how to engineering communities how to use power tools effectively and efficienctly.


Skills :

• Bachelor in Engineering or computer science with 7 years plus software development experience.
• Knowledgable in Python software development, Visual Basic/Macro in MS Excel
• Knowledgeable in Unix environment as "admin/root" user familiar with Unix services: DNS, NFS, SSH, HTTP, FTP, DHCP, HTTP, etc.
• Knowledgeable on Virtualization/KVM, Container/Docker, NVF and related technologies.
• Knowledgeable in networking L2 and L3 on switch and router
• Have a good or excellent interpersonal skils and able to work as a team
• Knowledgeable on Network Management Systems, networking concepts and related technologies Knowing NBI/SBI prototocols, such as CLI, SNMP, REST API, gRPC, NETCONF/RESTCONF are a plus.
• Must be "hands-on" (love to get hands dirty)
• Knowledgeable on service provider deployment/operation, working on switches and routers are a plus
• Having a Nokia/Cisco/Juniper network certification is a plus
• Willing and keen to learn new things.

Experience:

• Experience in design/implement/deploy a software
• Strong Linux/Unix shell and datacenter networking knowledge
• Hands-on experience including design, build, deploy, debug or trouble-shooting & fault-finding, etc.

Technologies/Products:

• Nokia SDN & NFV portfolio - Nuage, vEPC, VSR, NSP, SSG, etc.
• Nokia IP Router portfolio - 7x50 XRS/SR/ESS/SRa and 7705/7210 portfolio
• Nokia EPC/CPC portfolio - SGW, PGW, MME, SGSN and vEPC
• VMWare ESXi, vCloud/vCenter, OpenStack, CloudStack, OpenFlow, KVM, Xen, Hyper-V
• RHEL/CentOS, Ubuntu, Java, Python/PERL etc.

Social Skills •(behavior, attitude, language knowledge, ...) • :

• Proven record in customer focus
• Analytical problem solver
• Proven presentation skills
• Flexible
• Eager to learn, willing to invest in continuous learning
• Fluent in English - written and verbal communication


Come create the technology that helps the world act together



Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work




What we offer



Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.




Nokia is committed to inclusion and is an equal opportunity employer



Nokia has received the following recognitions for its commitment to inclusion & equality:





• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
•



At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


We are committed to a culture of inclusion built upon our core value of respect.





Join us and be part of a company where you will feel included and empowered to succeed.