Job Description

Additional Information Assistant Housekeeping Manager

Job Number 24212240

Job Category Housekeeping & Laundry

Location Fairfield by Marriott Chennai OMR, No.169, Rajiv Gandhi Salai, Chennai, Tamil Nadu, India, 600119

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY





Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.





CANDIDATE PROFILE





Education and Experience


• High school diploma or GED; 1 year experience in the housekeeping or related professional area.


OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.





CORE WORK ACTIVITIES





Managing Housekeeping Operations and Budgets


• Ensures knowledge and understanding of OSHA regulations are up to date.


• Oversees all lost and found procedures.


• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.


• Inventories stock to ensure adequate supplies.


• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.


• Works effectively with the Engineering department on guest room maintenance needs.


• Understands and complies with loss prevention policies and procedures.


• Ensures all employees have proper supplies, equipment and uniforms.


• Assists in supervising an effective inspection program for all guestrooms and public space.


• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.


• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.


• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.





Ensuring Exceptional Customer Service


• Handles guest problems and complaints seeking assistance from supervisor as necessary.


• Assists in the review of comment cards and guest satisfaction results with employees.


• Sets a positive example for guest relations.


•Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.•


Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee -- our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.