Job Description

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Job Title: Voice & Accent Coach \xe2\x80\x93 Level 4

Reports To (Title): Training Manager

Job Location: Pune

Job Summary:

We are looking for a voice & accent coach to facilitate learners in acquiring knowledge, skills and competencies in to improve voice competencies for US insurance contact center. The role supports day to day training needs of the process through regular analysis, call monitoring, coaching, instructor-led training and administrative duties.

Job Responsibilities:

Floor Coaching

Instructor-Led classroom training

Stakeholder management

Content Development

Training need analysis

Training evaluation

Creation, Implementation and execution of training plan

Creation of daily, weekly, monthly reports

Creation of review dashboards

Competency Requirement:

Excellent communication skills

Expert in Domain (Communication, Culture, Language)

Delivery Skills

Coaching Skills

MS Office

People Management

Content Development

Expert understanding of training procedures (TNA, Planning, Delivery, Content Development and Evaluation of training.

Skills:

PRIMARY COMPETENCY : Training/Process Training PRIMARY SKILL : Training-Voice/Accent PRIMARY SKILL PERCENTAGE : 100

About Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis