Job Description

Responsibilities & Key DeliverablesAnalyse the technical complaints of the engines used for various industrial applications
Understanding root casue and providng analysis with high quality field technical reports
Help to diagnose & rectify defects in engines/ vehicles
Ensure implementation of service processes at channel partners.Development of Industrial engine service channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts availability .MIS on service.Spare parts inventory management.Monthly visit to
Industrial engine key account management .Monthly meeting with OEMsEnhancement of current business

• Meeting SLA targets
• IE service engineer teams development and knowledge enhanced through training
• Ensuring spare part availability at service dealer points
• Meeting with OEMs & ensuring clouser of open points
• Post sales services, warranty services as per SLA
• Ensuring product training for Customer & Powerol Teams as per requirement.
• Driving Standard Processes in the Business for Sales as well as Service Network
• Enabling innovative, agile, bold team to offer on time solutions
• Addressing inter-functional / cross-functional concerns and team collaboration for better business efficiencies.
• Participating in warranty projects

Experience6-8 yearsIndustry PreferredEngine and genset IndustryQualificationsDiploma/ BE ( Mechanical)General Requirementstechnical understanding & grip on RCA , Strong anticipational capability
Strong risk analysis capability and ability to take decision in grey zoneStrong Technical Background & know how of CRDI technology

Mahindra & Mahindra