Job Description

Job Title: Assistant Manager (US Healthcare)
Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industryLocation: Infopark, Kakkanad, KochiShift: Night ShiftWorking Days: 5 days per weekSalary Range: \xe2\x82\xb935,000 to \xe2\x82\xb955,000 per monthExcellent English fluency, both verbal and written.Experience in shrinkage process management and attrition managementResponsibilities:1. Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.2. Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.3. Communicate clearly with associates and senior associates regarding client expectations and accountability.4. Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.5. Evolve job responsibilities in consultation with senior management.6. Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.Requirements

• Experience in shrinkage process management and attrition management.

• Ability to thrive in a process-driven environment and enforce process discipline.

• Target-oriented mindset with a focus on delivering quality output within agreed time schedules.

• Strong people management skills to foster a positive team culture and drive performance.

• Quality and time-conscious approach to work.

• Advanced knowledge and proficiency in navigating client systems.

• Expertise in process management and familiarity with US healthcare systems.

Benefits1. Performance Bonus2. Yearly Bonus3. Provident Fund4. Health Insurance5. Cab Facility

ADVENXA