Job Title: Assistant Manager (US Healthcare)
Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industryLocation: Infopark, Kakkanad, KochiShift: Night ShiftWorking Days: 5 days per weekSalary Range: \xe2\x82\xb935,000 to \xe2\x82\xb955,000 per monthExcellent English fluency, both verbal and written.Experience in shrinkage process management and attrition managementResponsibilities:1. Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.2. Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.3. Communicate clearly with associates and senior associates regarding client expectations and accountability.4. Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.5. Evolve job responsibilities in consultation with senior management.6. Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.Requirements
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