Job Description

ResponsibilitiesDirect ResponsibilitiesManaging the HR Shared Services daily activities. Track all processes and ensure completeness of the cases within the defined TAT and quality.

• Be part of assigning & monitoring daily BAU activities within the team.
• Data and document management. To be accurate & complete around filing (Physical and digital P-file) & documentation.
• Maintain all SOPs as a real-time document and share updates within the teams.
• Ensure to check the mailbox on a regular basis to ensure no TAT misses.
• Manage expectations from clients/stakeholders.
• Follow up on open/pending items from stakeholders impacting BAU/activities.

Employee Life Cycle Management

• Update Job/Comp/Additional Pay details in PeopleSoft as per the input received.
• Approve/Reject ESS worklist post validating the attached proofs.
• Prepare various letters ie. employment certificates for various loans, visa, PR, post exit.
• Respond to emails for employment verifications.
• Offboarding - System updates and communication to stakeholders for resignation accepted by managers. Follow up on weekly basis for resignations pending for acceptance.
• Confirmation - Share weekly cut with HRBPs and prepare letters for confirmed employees or probation extensions.
• Leaves Helpdesk - Manage employee leaves on Peoplemine. Apply, approve leave on behalf of employees / managers if required. Share necessary reports on monthly, quarterly or adhoc basis. Instruct the relevant teams for locking & unlocking of accesses for block leave cases received on deviation.
• Maintain documents in employee digital P-files and send the physical P-files for archival once the employee exits.

Control Checks

• Timely mailbox checking
• Checking mailbox for tagged but un-actioned, actioned but not moved, etc. emails
• Checking mails in drafts folder for unsent emails by the team
• HRSS & Leaves HD tracker checks
• Checking trackers for cases as per due dates, un-assigned cases, etc.
• Monthly Dashboard -
• Monthly tracker clean-up for sharing data with Reporting team for monthly dashboard.
• Preparing new tracker every month
• Monthly recon of exit cases for F&F processing
• Recon of Exit Trackers - PeopleMine, PeopleSoft & Spear
• Recon ESS cases received against actioned.
• Share monthly counts for exits with Reporting team.

Contributing Responsibilities

• Partner/Support new processes/backlog of activities.
• Take initiative of any project which would help in streamlining the process within or outside the team.

RiverForest Connections