Asst Manager

Year Bengaluru, Karnataka, India

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Serve as the primary point of contact for client inquiries and issues.
Respond promptly and effectively to client requests and complaints.
Maintain regular communication with clients to ensure satisfaction.
Supervise and support the client experience team.
Conduct regular team meetings to review performance and provide guidance.
Assist in the training and development of team members to enhance their skills and performance.
Identify areas for improvement in client service processes.
Develop and implement strategies to enhance client satisfaction.
Monitor and report on key performance indicators (KPIs) related to client experience.
Work closely with other departments to ensure a cohesive approach to client service.
Coordinate with the sales and marketing teams to understand client needs and expectations.
Participate in cross-functional projects to improve overall client experience.
Prepare regular reports on client feedback and satisfaction levels.
Analyze client data to identify trends and insights.
Provide recommendations based on data analysis to improve client experience.
Plan and coordinate engagement activities in commercial campuses.
Ensure maximum participation from clients within the campus.
Other responsibilities assigned by the reporting manager.

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