Job Description

...This IJP is open only for location employees... ... Ensure your personal Email Address is updated in workday to get your application processed ... Process Information : This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team. Would be involved in End-to-End lifecycle of the Dashboard / reports: . Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications. . Support gathering requirements and Consultation / Solution Design. . Should be able to communicate effectively during the development phase. . Conducts and leads UAT, Troubleshooting and Resolution. . End-user Engagement: Communication and Education. Eligibility : All CL/Grade 11 (Operations CRM International/Domestic & Industry vertical domestic - Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score 3 and above or should be in Platinum, Diamond, Gold performance club for two third of the last 12 months (basis stacks updated on the tool - EBucks) All CL/Grade 11 (Operations Industry Vertical International - Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score of 1 and above two third of the last 12 months (basis Stacks updated on the tool - EBucks) All CL/Grade 11 (Support) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical with annual Performance Rating Criteria 3 and above (combination of Exceptional, Exceeding, Meeting) All CL/Grade 10 employees who have spent 6 months in the current CL/Grade and 6 months in current process & function. Key Responsibility : Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business. Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management - analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement. Package information to drive forward actionable insights. Leverage data and information structure to ensure - single source of truth. Improve the data availability by acting as a Subject Matter Expert between cross functional teams. Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI\'s and dashboards. Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems. Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables. Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results. Maintain confidentiality. Desired Skills : 1-2 years of experience with data analysis and preparation, including experience with medium data sets. Strong business and collaboration skills, and responsiveness to service needs and operational demands. BPO experience and BPO metrics knowledge preferred. Bachelors\' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field. Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage Advanced Excel covering Power pivots and Macros. Basic SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred. Ability to tell a story with data and drive data literacy. Competent communication skills (both verbal and written) ability to interface with senior leadership (working language, plus English). Ability to build good relationships and work cross-functionally. Creative/Innovative thinking, basic analytical and conceptual thinking skills. Problem solving skills and process improvement experience with sound decision making Sense of urgency and proactive . Competent to work with minimal supervision and result oriented Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously 24X 7 support through shift rotation, enabling support delivery in a global work environment

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