Job Description

Job descriptionSome careers open more doors than others.If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you furtherJob Title - AVP Agency Management (Secured Loans Collections)Job Summary\xc2\xb7 Responsible for managing collection and recovery efforts for delinquent Secured loans portfolio. Ensuring efficient and effective recovery on the delinquent Secured loans portfolio while adhering to the regulatory requirement.\xc2\xb7 Lead team of collection agents, set collections goals, develop strategies, and work closely with the agencies to resolves delinquent Secured loans portfolio.\xc2\xb7 Initiate Legal action on the NPA portfolio Strong knowledge of legal process in secured products i.e. SARFAESI/ DRT/ CIVIL/ NCLT\xc2\xb7 Act as the liaison point for Legal counsel(s) assisting debt collections and manage the entire Legal journey on the NPA accounts.\xc2\xb7 Manage Risk by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control.\xc2\xb7 To ensure Banks laid down processes & polices are followed and customer fairness principles are adhered to all the time.\xc2\xb7 Drive performance of External vendors matched against expected delinquency, Money Recovery Rate, Flow Rates & Loss rates.\xc2\xb7 Implement C19 & C23 Agency Management Standards while providing direction & support to the External Collection Vendors.To maintain, HSBCs internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators.Principal ResponsibilitiesCollections Performance, Agency Management and Legal Action\xc2\xb7 Set monthly / quarterly targets for the DCA in line with business requirement.\xc2\xb7 External Debt Collection Agencies (DCAs) are motivated to achieve the set targets in terms of Money Recovery Rate (MRR), Gross Credit Loss (GCL), Flow Rates, Recoveries & Provision releases & saves while remaining aligned to our operating principles.\xc2\xb7 Identifying accounts and initiating legal action under SARFAESI/CIVIL/DRT.\xc2\xb7 Implement C19 and C23 Agency Management Standards to help mitigate conduct and reputation related risks.\xc2\xb7 Design and implement effective collection strategies for different stages of delinquency.\xc2\xb7 Upkeep of performance records and ensure updation on collection efforts are capture on the collections system.\xc2\xb7 To extend support to External Debt Collection Agencies (DCAs) in helping them imbibe and follow HSBCs Customer Fairness Principles.\xc2\xb7 Lead and actively participate in negotiations with delinquent customers to collect outstanding dues/ resolve issues.\xc2\xb7 Conduct audit checks and provide timely, formal feedback to DCAs.\xc2\xb7 Effect collaboration with Internal stakeholders to enhance collections efficiency.Operational Effectiveness & Control\xc2\xb7 Maintain and observe HSBC internal control standards, implement, and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.\xc2\xb7 To ensure all the Information Security Risk (ISR) guidelines are adhered by the DCA.\xc2\xb7 Run business in accordance with all guidelines and instructions covered under Desk Instruction Manual (DIM), Regional Guidelines (RG), Local Collection Manual (LCM), Debt Collection Agency (DCA) guidelines and Customer Fairness Principles\xc2\xb7 Achieve satisfactory audit ratings with neither any major repeat recommendations nor any adverse findings from external auditors or any compliance review.\xc2\xb7 Respond all customer service escalations within 24 hours of notice and escalate the same to Customer Complaints team and ensure Upheld complaints dont exceed the agreed threshold.\xc2\xb7 Analyze the portfolio and provide feedback to the risk department in terms of fraud accounts.\xc2\xb7 Ensure Implementation of the Potential Vulnerable Customer policy.\xc2\xb7 Regularly monitor Service Providers service levels and costs by maintaining and regularly updating Archer System.\xc2\xb7 Check accuracy of billings (sign off on the billings) before obtaining approval for payment.\xc2\xb7 Perform at least an annual risk evaluation and mitigation analysis regarding the outsourced activity. Conduct an annual review of the Service Providers financial capacity to support the outsourced activity (leverage and gearing ratios, net worth or capital, operating cash flows or liquidity) and file these reviews together with the financial statements.Perform all First Line of Defence (LoD) activities on timely basis.RequirementsEducation Qualifications / Certifications and Requirements :\xc2\xb7 Graduate (BSc/ B.Com/ BA).\xc2\xb7 Minimum of 5+ years of experience in Secured Collections and vendor management.\xc2\xb7 Strong Knowledge of Collections law and regulations.\xc2\xb7 In-depth knowledge of legal procedures on the secured products i.e. SARFAESI/ DRT/ CIVIL/ NCLT\xc2\xb7 Strong Communication & analytical skills.Sound knowledge on the Banking sector in general.Useful LinkLink to Careers Site: ClickYoull achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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