Job Description

:Join our TeamAbout this opportunity:The Job Role Domain Support Specialist is part of Managed Services deliveries, in line with Ericsson Operations Engine!This Job Role is responsible for technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.What you will do:

• Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
• Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
• Focused on improvement of automated recovery.
• Escalation support for Service surveillance and Field service.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Typical Interfaces: Service monitoring || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
• Tools & Resources: Managed Services processes and Customer tools

The skills you bring:

• Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• The position requires candidate to have skill sets like MW/IP to work on Domain Support Transmission team.
• Hans on Experience of 1-3 years in MW transmission.
• KPI Analysis
• Basic knowledge of operation and troubleshooting of multivendor telecommunication equipments

What happens once you apply?to find all you need to know about what our typical hiring process looks like.Notice of Job Opportunity -We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .If you need assistance or to request an accommodation due to a disability, please contact Ericsson atDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.Primary country and city: India (IN) || BangaloreJob details: Domain Support SpecialistJob Stage: Job Stage 3Primary Recruiter: Kajal Sharma

Ericsson