Job Description

Country
India
Working Schedule
Full-Time
Work Arrangement
In Office
Relocation Assistance Available
No
Posted Date
18-Jul-2024
Job ID
3611
### Description and Requirements

Basic Responsibilities • Responsible for gathering requirements for change requests to Create IT Infrastructure changes
• Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request
• Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation
• Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices
• Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.) and Server Naming Conventions , networking services
• Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network
• Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in SNOW, and completed as per the requirements
• Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery
• Creation of Change tickets on SNOW as per Software/Hardware/Server change requirements
• Follow the complete change cycle from Planning, scheduling, and implementation
• Performing follow-ups for reviews and approvals on pending or drafted Request for Change's (RFC's) to meet the target depending upon 'scheduled start date' and 'end date' of the tickets
• Responsible for representing the change on the Project calls and Change Advisory Board calls as per the requirement
• Manage updates and communication across business functions along with coordination amongst various project managers to complete the change implementation per schedule
Primary Internal Interactions
---------------------------------

• Manager for the purpose of reporting performance, escalations, clarifying concerns, and seeking feedback and support.
• Manager for monthly evaluation of performance.
• TL / Assistant Manager for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
• Team members to provide feedback, career path discussion, skill-set enhancement, training needs and identification, performance improvement discussion
Primary External Interactions
---------------------------------

• Business Partners for Service Delivery as per agreed upon SLA
• Customers spread across different geographies for application upgrades and change requests
• Business Partners for follow-up work and closure of open items
Organizational Relationships Reports To: Manager Skills
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#### Technical Skills



• Good understanding of Manual Testing
• Basic understanding of database testing
• Strong Client Interaction skills
• Good knowledge of Excel, Power point and Word
Process Specific Skills

• Manual Testing skills
• Strong Presentation skills
• Strong documentation skills
• Project Coordination/management skills
Soft skills (Minimum)

• Proficiency in English
• Communication skills - should be able to read, interpret business documents. Excellent oral/written communication
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability
• Ability to work on routine/standardized transactions
• Ability to identify process improvement opportunities
• Contribute actively to the success of initiatives at Organizational level
Soft Skills (Desired)

• Ability to manage multiple tasks and to deliver accurate and detailed results within firm deadlines.
• Ability to research and resolve problems.
• Ability to handle escalation
### Education Requirements


BCA, MCA, B.SC IT, M.SC IT, B. Tech (Computer Science), M. Tech (Computer Science)

##### Work Experience Requirements

#####

• Manual Software Testing, Data Management and Project Management Experience