Job Description

:Associate, Technology Service Desk/On-Site Support Analyst I (ServiceNow Administrator role)Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital.With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, were approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.Were seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst I to join our team. This role is located in Pune - HYBRID.In this role, youll make an impact in the following ways:

• Ensure tickets are responded to within a timely manner.
• Provide creative solutions for customer requirements utilizing the technology stack available within ServiceNow including JavaScript, Flows, Integration Hub and Workflows following the ServiceNow and ITIL best practices.
• Creating and maintaining Reports, Catalog items, maintenance checks, Virtual Agent conversations
• Automated test framework
• Identifying automation opportunities, progressing to implementing over time
• Undertake continuous improvement & small-scale enhancements/mini projects as requested.
• Create and update documentation as required
• Ensure our instances are kept secure and adhere to our IT Security and Information Risk controls

To be successful in this role, were seeking the following:

• ITSM
• Previous experience of ServiceNow administration
• Experience configuring and supporting the Service Request Catalog using Flow Designer

Shift Timing: UK ShiftAt BNY Mellon, our inclusive culture speaks for itself. Heres a few of our awards:

• Fortune Worlds Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloombergs Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index

, Disability: IN - 100% score * 100 Best Workplaces for Innovators, Fast Company

• CDPs Climate Change A List

Our Benefits:BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Human Resources - MyHRInformation Classification: Internal Use onlyBNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon