Job Description

:OverviewWELCOME TOWe\'re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world\xe2\x80\x99s air travel industry.You\'ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.As Associate Technician Field Ops you will assure SITA\'s competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.
At SITA, we achieve more, together. Are you ready to join us?What you will do

• Ensure SLA with the shortest restoral times possible.
• You will carry out incident management to internal or external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Capable of managing the replacement of faulty equipment through the use of spares and ensuring timely replenishment.
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
• To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs.
• Report and escalate to the next level those problems which cannot be resolved.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• To provide onsite support to Users during the cutover of the services.
• He / She is agreeable on 24 x 7 shifts duty

QualificationsABOUT YOUR SKILLS:

• Three Years Diploma(ECE,EEE,CSE) Engineering Graduate(ECE,EEE,CSE),Science Graduate Degree(Bsc Computer Science,BCA)
• Should have 2-3 years in IT support(Decktop,PCs,Printers,Network Devices)
• Should have working knowledge on Win10
• Should have basic knowledge of networking
• CompTIA A+ is preferred.
• Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction.
• Ability and motivation to work in a team and in rotating shifts.
• Installation and configuration of end-user applications and software.
• Ability to build relationships with peers and management levels both with clients and the company management

WHAT WE OFFERWe\xe2\x80\x99re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We\xe2\x80\x99re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it\'s like to join our team and take a step closer to your best life ever.\xf0\x9f\x8f\xa1 Flex Week: Work from home up to 2 days/week (depending on your team\xe2\x80\x99s needs)\xe2\x8f\xb0 Flex Day: Make your workday suit your life and plans.\xf0\x9f\x8c\x8e Flex Location: Take up to 30 days a year to work from any location in the world.\xf0\x9f\x8c\xbfEmployee Wellbeing: We\xe2\x80\x99ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health \xe2\x80\x93 a personalized platform that supports a range of wellbeing needs.\xf0\x9f\x9a\x80Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!\xf0\x9f\x99\x8c\xf0\x9f\x8f\xbd Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

SITA