Job Description

Segment : S&P Global Market Intelligence

The Role : Associate Technical Support

Grade : 7

The Location : Hyderabad

The Team : You will have the opportunity to work within a Global team setting that contributes directly to a client base to ensure client satisfaction.

The Impac t: Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company.

Whats in it for you :
Collaborative work environment where you provide daily assistance to our clients

Opportunity to work with an industry leader within the financial industry

Growth opportunities within a vast segment of the company

Responsibilities :
Responsible for product/technical support.

Contributes expertise in testing upgrades and new releases from a client perspective.

Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions - all via phone, e-mail and Chat.

Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.

Basic understanding of finance industry, proficient in computer applications and operating systems is a must.

Expect to work rotating shifts including Night and during weekends when necessary.
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What were Looking For : Bachelors degree in an IT or Data Science field or equivalent education/experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.
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Basic Qualifications :
Background in a service desk and customer base support setting

Experience with customer support via telephone and email

Experience of 1 year or above of customer support within an IT setting

Ability to collect, analyze and summarize data to prepare clear reports

Strong MS office (Word, Excel, PowerPoint) and Basic knowledge of SQL

Preferred Qualifications :
Bachelors in computer science

About Company Statement :
S&P Global Market Intelligence :
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence .

S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Equal Opportunity Employer :
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 276851
Posted On: 2023-02-20
Location: Hyderabad, Telangana, India