Associate Technical Support Analyst Ii

Year    Hyderabad, Telangana, India

Job Description


Asset imaging- Windows & Mac
Asset Issuance - Issue Laptop/Desktop/IT Peripherals to Users
Asset maintenance- break fix repairs, vendor coordination, part procurement and replacements
Asset lifecycle replacements
Asset Recovery - Recover Laptop/Desktop/IT Peripherals from users at the time of Separation
Provide Separation Clearance details with Payroll team (HR)
Tools - Monitor Group Mailbox and respond to user queries
Work on Service Now tickets related to temporary offline machines.
Work on DDT Tickets for Issuance and break-fix of Laptop/Desktop.
Work on HAM Tickets for IT Peripherals and Non-standard hardware requests
Update LAM (Asset Inventory) on regular basis. Procurement - Monitor stock levels for Laptop/Desktop/MacBook\'s/Peripherals on regular basis and prepare inventory reports.
Initiate Faulty part procurement on Monthly basis. Follow up with vendor to receive procured assets on site, check invoice details for payment processing. New Inventory Management - Scan new machines, Share details with finance, upload inventory in LAM (ACR Tool).
Reporting - Regular reports to be prepared for Separations, Stock Levels, Man-Machine Ratio, MIS etc. Disposal - Initiate disposal of OOW hardware on quarterly basis.
Others - Co-ordinate with vendor and voice team for Cisco Phone and LAN Port issues.
Coordinate with ART team, work on temporary offline machines and update correct status in LAM
Issue Laptop letter to users in case of onsite travel.
Need to share the Monthly annexure data with Commercial team.
Inventory Audit on quarterly basis and co-ordinate with finance.Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
- Basic, structured, standard approach to work.
- Undergraduate degree or equivalent experience.
Regular Graduation
Careers with Optum. Here\'s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world\'s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life\'s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group

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Job Detail

  • Job Id
    JD3435961
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year