votre r\xc3\xb4le

1 scope

Function

reports to


Associate System Software Engineer

Head of Software Incubation



Mission / role purpose


We are seeking a dedicated and experienced System Software Engineer to join our dynamic IT support team. This role requires providing 24x7 support to ensure the stability, performance, and reliability of our applications. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the flexibility to work in a rotational shift environment.

• Provide round-the-clock support for critical applications, ensuring high availability and performance.
• Monitor application performance and respond to incidents and outages promptly.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Log, track, and resolve application-related incidents using our ticketing system.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Assist in the deployment of application updates, patches, and bug fixes.
• Perform routine maintenance tasks to ensure the smooth operation of applications.
• Provide technical support and guidance to end-users, addressing their application-related queries and issues.
• Document resolutions and create knowledge base articles for common issues.
• Identify areas for improvement in application performance and reliability.
• Ensure compliance with company policies, procedures, and standards. Maintain accurate and detailed documentation of support activities, configurations, and procedures.

Job code and FT mapping


FT Generic job name:


FT Generic job code :


Equant Generic job name:

Software Engineer


Equant Generic job code:



Dimensions



Financial - Non Applicable


People management -

• Reporting to role (direct)
  • Manager
  Total headcount under role (indirect) Zero (0)

votre profil

1 Essential role related knowledge , skills, certifications, and experience

Technical skills and abilities

• Proficiency in SQL and database management (e.g., MySQL, Oracle, SQL Server).
• Strong knowledge of operating systems (Windows, Linux).
• Familiarity with scripting languages (e.g., Python, Bash, PowerShell).
• Experience with application monitoring tools (e.g., Nagios, New Relic, Splunk).
• Understanding of web technologies (HTTP, HTML, XML, Web Services).
• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team. Flexibility to work in a rotational shift environment, including nights, weekends, and holidays.

education, qualifications, and certifications


Bachelors Degree (B.E. or B.Tech) or equivalent in the Computer Science, Electronics Engineering or Information Technology disciplines with strong fundamentals.



IT Experience


1 to 2 years of total IT experience in a highly technical and analytical role.



Select up to a maximum of 20 skills or certifications. Aim for 5 behavioral skills, the rest, professional skills or certifications



behavioral skills

skill target proficiency level expected


1

Agility

advanced


2

Flexibility

proficient


3

Innovation

advanced


4

results driven

proficient


5

Communication

advanced


6

prioritization and balance

proficient


7

Extended Hours support & working

advanced



professional skills

skill target proficiency level expected


1

global effectiveness

advanced


2

customer service orientation

advanced


3

financial excellence

Low


4

knowledge and development

proficient


5

teamworking and networking

proficient


6

Communications

advanced


7

negotiation, presentation, and organization

advanced

contrat

CDI