Job Description

Desktop Support - Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and other authorized desktop applications. - Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment. - Performs general preventative maintenance tasks on computers, laptops, printers and other authorized peripheral equipment. - Remote support through MSTSC, Team Viewer Remote Desktop to solve Windows and Software issue. - Identify requirements of equipment s and parts to support faulty Desktop, Laptop, and Server UPS. - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network - When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member - Develop trends by monitoring and analyzing incoming calls, problems and support requests - Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. - Troubleshooting network connectivity in a LAN/WAN environment. - Creating, Prioritizing and Resolving tickets in the Ticketing Tool. - Coordinating with Vendor for repair and replacing the hardware components. - Act as first point of escalation for all the Incidents/Problems. Education and Work Experience - College diploma or university degree in the field of Information Technology and/or 2 years equivalent work experience. - Certification in Microsoft, VMware andor Citrix virtualization technologies are a plus. - Experience with desktop operating systems, including Microsoft Windows XP, Windows 7, Windows 10. - Good communication (both verbal and written) skills. - Follow ITIL Procedures and practices - Excellent analytical and problem-solving skills - Good prioritization skills and be flexible enough to adapt plans - Ability to explain complex systems in simple terms while on remote support. - An ability to work to tight deadlines and within constraints - Ready to support 24x7x365. Technical Skills - Experience of Service Desk Ticketing Tools - Windows Profile Management - Office365 Office 2007 and above Configuration and Troubleshooting. - System Level Troubleshooting - Local Area Network Troubleshooting - Familiar with any Remote Support Tools or Applications. - Installation of Cisco Phone and Troubleshooting (If any) - Data Center and Network Room Management - Ability to manage Real Time Monitoring - Basic Hardware Troubleshooting. -Windows 10 Installation and deployment. - Asset Management Skills.

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