Job Description

About us WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life\'s work. WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow\'s world of work. Flexibility is paramount in today\'s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres. WeWork India\'s latest brand campaign, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork\'s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others. WeWork India is the country\'s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people - from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success.You can learn more about our team and organisation. Read more about ourcode to understand how we do things. Who We Are: WeWork India is looking for an IT Support Technician to be part of the Corporate Technology team. You should be passionate about providing an amazing customer experience, while delivering outstanding technical support. Our team works cross functionally with our partners in IT Systems, Engineering Operations, Information Security, and other teams to coordinate work, and resolve issues. We onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all WeWork employees. Ultimately, we are responsible for supporting WeWork employees in India. What You\'ll Do : You will be a customer service and support evangelist, working full time at our help desk and assisting our customers via in person walkup, support tickets as needed. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end user support, have an excellent background in Mac software, Windows OS, and hardware troubleshooting, and are hungry to learn corporate IT from the ground up. Provide support at our IT Help Desk, full time, during normal business hours. Build and configure new hire laptops. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provision and track hardware inventory. Work with employees to perform computer upgrades and migrations. Determine the best solution based on the issue and details provided by customers. Record events and problems and their resolution in logs. Identify and suggest possible improvements on procedures. Process returned assets and prepare them for reuse/recycle. Qualifications Who You Are: You are awesome at providing technical support, and love solving problems. You have a high level of professionalism and passion for customer service. You excel at clearly documenting the status of cases and providing updates to the team, and end users. You love the details, including maintaining and updating IT documentation and procedures. You understand the importance of asset inventory and how to maintain an organized help desk. You love standards and understand that consistency and adherence to best practices help any organization scale. You love being a team player. Requirements: 2-3 years\' experience of IT Support in a professional environment. Experience with support ticket management and tracking. Strong customer service, problem solving, and teamwork abilities. Outstanding communication and interpersonal skills. Technical knowledge of Mac OS, iOS and Android. Basic knowledge of Windows 10/11 Network fundamentals (laptop connectivity, VPN, printing) Familiar with G Suite/Google Workspace. Prior experience working on any ticketing tool. Basic knowledge of audio/video troubleshooting and support.

foundit