Job Description

Associate - Support


Location Mumbai, Maharashtra
Date posted May 29, 2024
Job ID 16496

Our Opening and Your Responsibilities

• Handling emails received from internal / external customers.
• Responding to customer credit card requests via phone and email.
• Submitting refund requests on SharePoint.
• Keeping a control over TAT period.
• Meeting productivity and quality benchmark defined from time to time.
• Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
• Ensuring deliverables as per agreed SLA's.
What You Need to Succeed


Technical Skills

• 3-4 years' experience into international customer service preferably into cash collections.
• SAP knowledge will be preferred.
• Telephonic skills should be excellent


Soft Skills

• Fluency in English (written and spoken)
• Good communication skills (verbal, written, presentation)
• Strong process knowledge with focus on constantly improving productivity and processes
Our Offer to You

• "One Team" that thrives on collaboration and innovation.
• Opportunities to work with Global teams.
• An open, fair, and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.
About Mettler Toledo


METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment


We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.