Associate Support
Year Maharashtra, India
Job Description
Our Opening and Your Responsibilities
- Handling emails received from internal / external customers.
- Responding to customer credit card requests via phone and email.
- Submitting refund requests on SharePoint.
- Keeping a control over TAT period.
- Meeting productivity and quality benchmark defined from time to time.
- Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensuring deliverables as per agreed SLA\'s.
- 3-4 years\' experience into international customer service preferably into cash collections.
- SAP knowledge will be preferred.
- Telephonic skills should be excellent
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes
- "One Team" that thrives on collaboration and innovation.
- Opportunities to work with Global teams.
- An open, fair, and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
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Job Detail
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Job IdJD3319593
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMaharashtra, India
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EducationNot mentioned
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ExperienceYear