Job Description

About Navi Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a \'Navi_ite\': 1. Perseverance, Passion and Commitment Passionate about Navi\'s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities 2. Obsession with high quality results Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3. Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility About the Function: Currently Navi is into Lending, Health Insurance, Mutual Funds & UPI. This position is for the function SBO (Strategy & Business Operations), which spans across all of these businesses. SBO is front end for all non automated interactions with Navi customers and has two broad focus areas: Be the representative of the customers in Navi and representative of Navi to the Customers Build Industry first and best ever customer facing innovations across products SBO currently has four operating verticals with prime focus on achieving business objectives: Collections - Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles. Customer Experience - Understanding users pain points and work with product and tech to better our offerings. Claims - Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront Operations - Non customer facing operations focussed on making customer experience better while managing operations risk At SBO, we are looking for bright people who are at the very cusp of their professional journey and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential. If you are someone who has exceeded expectations in MOST of the things you have taken up in your life (be it academics, or work, or any hobbies), it\'s a place made for you. About the Role: Lending is the biggest vertical for Navi. Credit (whom to lend money) and Collections (ensuring that we get our money back) are two main verticals in Lending Business. Unlike common perception, for us collection is all about understanding our customer really well which translates to solving for Data Human psychology Advance data science models coupled with innovations across people, process, metrics and systems is our approach to solve collection. The collections at Navi has 3 parts Digital Collections - using digital nudges like SMS, whatsapp, auto calls for easy customers. Tele Collections - Human calling to collect from customers of medium difficulty level. Field collections - Collecting from hard customers by visiting customer addresses Solving Field collections is one of the main focus of Navi given we can bring the real differentiations with Industry. Under field collections, we operate under 2 models: Work with collections agency partners across the country Building our own team from scratch (In-house team) We have been working on some industry first initiatives to solve this important part of collections: System based automated allocations basis performance and availability Dedicated app indigenously developed for field agents Dedicated portal available for team leaders and above for monitoring Automated reports and RCA dashboards Given the criticality of the function, the collections leadership team at Navi comprises some of the brightest people around with best of colleges and institutions. And given our focus on field collections, we are expanding our team here rapidly. We are looking for some self starters who love getting their hands dirty and building industry first things ground up. Role Name - Cluster Manager, In-house Field Collections Mode - On-site / Remote depending upon availability of Navi office in the Base location Travel requirement - 50% Profile & Competency Pointers Manage a set people managers Drive business objective of achieving the required collection efficiency of your region (1 or more state or a part of a big state) Entrepreneurial mind-set along with an ability to hustle and solve problems on-ground A strategic mind-set, with a well-honed eye for detail, comfortable with data Excellent communication and interpersonal skills with a collaborative management style Product Thinking Team Structure Awiral Gupta- Function Head Profile (pre-Navi): ex-BCG (Management Consulting), ex-Goldman Sachs (Investment Banking) Education: IIM-I (MBA), DTU (B.Tech Mechanical) LinkedIn: https://www.linkedin.com/in/awiralgupta/ Deepak Devaraj- Central Program Manager Profile (pre-Navi): Ex-Swiggy (Strategy & Planning), ex-TOIT (CEO\'s Office), Ugam (Analytics) Education: ISB (MBA), NIT-K (B.Tech Mechanical) LinkedIn: https://www.linkedin.com/in/deepak-devaraj-66608773/ Akhil Gupta- Zonal Manager (North & West) Profile (pre-Navi): Ex-Zomato (Region Head- West), ex-OYO (Business Dev.) Education: NMIMS (MBA + B.Tech) LinkedIn: https://www.linkedin.com/in/akhil-gupta-75967644/ Bhavuk K- Zonal Manager (South) Profile (pre-Navi): ex-PWC (Management Consulting), ex-Honda (Cost & Sourcing) Education: IIM-L (MBA), NIT-Jalandhar (B.Tech Mechanical) LinkedIn: https://www.linkedin.com/in/bhavuk-583a6716a/ Aditya Gupta- Cluster Manager (Delhi) Profile (pre-Navi): ex-Curelink (PM & Growth), ex-Cantilever Labs (Ops) Education: IIT Roorkee (B.Tech Bioengineering) LinkedIn: https://www.linkedin.com/in/aditya-gupta-8031101a1 Shivamprabhat Jha- Cluster Manager (Bangalore) Profile (pre-Navi): ex-Flipkart (Business Development & Analytics) Education: IIT (ISM) Dhanbad (B.Tech Metallurgy) LinkedIn: https://www.linkedin.com/in/shivamprabhat-jha-472a5118b/ Divyanshu Mittal- Cluster Manager (Hyderabad) Profile (pre-Navi): ex-American Express (Analytics) Education: IIT KGP (M.Tech + B.Tech BioTech, AI/ML, CSE) LinkedIn: https://www.linkedin.com/in/divyanshu-mittal/

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